Valissa Roundtree Email & Phone Number

•Increased sales by offering advice on purchases and promoting additional products. •Retained excellent client satisfaction ratings through outstanding service delivery.•Trained and mentored new sales representatives.•Documented customer interactions using SalesForce to capture data in processing system. •Identified, researched and resolved billing variances to maintain system accuracy and currency.•Executed billing tasks and recorded information in company databases.

•Completed on-time deliveries by choosing best and most efficient routes.• Completed rush deliveries on tight timetables to satisfy customer needs.• Communicated customer complaints, requests and feedback to company management forswift resolution.•Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.•Fostered positive working relationships with regular customers.

•Supervised reception, storage and shipping of fuel.•Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.•Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.•Tracked production and quality control systems to proactively identify deficiencies.•Created and enforced detailed organization processes to increase quality and service standards.•Logged all transactions in real time to keep tracking system updated.

•Increased sales by offering advice on purchases and promoting additional products. •Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.•Trained and developed new sales team associates in products, selling techniques and company procedures.•Solved customer challenges by offering relevant products and services. •Engaged with customers to build rapport and loyalty.

•Engaged with guests to understand and anticipate customer service needs.•Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel.•Drove sales through customer relationship building and suggestive selling techniques. •Obtained and relayed account information.•Verified accuracy of billing data and revised any errors.

Associate'S Degree, General Studies

High School Diploma