During my career I have led multiple teams responsible for researching, recommending, implementing, and maintaining private and public cloud systems. My management skills include expertise in people management, project management, business improvement processes, goal orientation, and negotiation skills, as well as being a team-oriented individual with excellent people skills.I am Webex Contact Center and previous CCNA and CCSP certified and hold a LAN Certified Professional (Learning Tree University) certification, a Project Management certification (Learning Tree University), and a Negotiations certification (Karras). I possess extensive knowledge and experience with a range of systems including Windows Server, Centos, and Ubuntu, as well as virtualization technologies such as vSphere, KMV, XEN, and Hyper v. My coding skills include beginner level of Python for network engineers, and I am currently expanding my knowledge in creating virtual bots and integrating with APIs to increase the efficiencies in the contact center environment.My experience in Contact Center Solutions includes working with Cisco, Avaya, 3CX and Asterisk platforms, and as Telecom Engineer with TDM, DS3, DS1, multiplexing, pot lines, SIP trunking, MPLS, and DIA.With over 35 years of experience in Information Technology and Money Transfer market, I have spent over 20 years designing, negotiating, recommending, and implementing Contact Center solutions, and over 15 years opening global call centers. I have spent over 10 years researching, evaluating, and recommending IT Infrastructure Software and Hardware, keeping up with the latest trends and technologies to keep Ria Financial at the forefront of the industry.