• Serve as a liaison between the AT&T Business partners and the IT organization to facilitate the development of business and technical solutions. • Conduct numerous requirements workshops with business leaders and stake holders to elicit, validate and document project scope, functional requirements, business process flows to develop project backlog

AT&T serves millions of small business customers nationwide with a broad portfolio of communications services. AT&T gives business customers of all sizes access to one of the world's most advanced IP networks through the convergence of voice, data and video services.

• Represent business stakeholders and product managers as SPOC to the IT organization. • Conduct workshops with product managers & stake holders elicit and document Business Process Flows, Use Cases, create and prioritize Product backlog. • Participated and provided guidance in Release & Sprint Planning activities.• Weekly grooming & prioritization ceremonies with Product Analyst.• Facilitated weekly meeting with User Experience and Scrum teams to discuss UI/UX flows.• Conduct daily standup meetings with project team and track issues to resolution.

• Analyze and improve software development processes. • Elicit and document functional requirements for CaseFileXpress efiling solution and MMC proprietary HR management application.• Create system test cases for CaseFileXpress efiling service & MMC HR systems, to maintain system reliability and integrity.• Support UAT and UST initiatives.• Document technical requirements with clearly defined objectives for the development team which are used to enhance internal & client facing efiling applications.• Evaluate user feedback and translate suggestions & comments into new requirements or enhancements for efiling solution and proprietaryHR system.

• Created business requirements documentation for enterprise sales applications using standard industry practices to implement corporate strategies and business processes.• Build and execute system test cases for corporate business systems.• Developed technical requirements that clearly defined processes for the development team.• Collaborated with marketing organization on technical issues of Siebel Company Master.• Provided technical support of sales applications to sales executives and sales leaders.• Demonstrated application functionality and provided training to the global sales organization which helped the EDS Sales Team to increase sales by fully utilizing the functionality of the application.• Provided pipeline reporting to leaders and sales support staff for planning, sales tracking, and trending analysis which helped with current and future financial planning.• Designed a newsletter for application users to deliver corporate messaging regarding changes to business systems.• Revised application system help files with updated system functionality allowing users to have online documentation readily available.

• Created business requirements documentation for enterprise sales applications using standard industry practices to implement corporate strategies and business processes.• Build and execute system test cases for corporate business systems.• Developed technical requirements that clearly defined processes for the development team.• Collaborated with marketing organization on technical issues of Siebel Company Master.• Provided technical support of sales applications to sales executives and sales leaders.• Demonstrated application functionality and provided training to the global sales organization which helped the EDS Sales Team to increase sales by fully utilizing the functionality of the application.• Provided pipeline reporting to leaders and sales support staff for planning, sales tracking, and trending analysis which helped with current and future financial planning.• Designed a newsletter for application users to deliver corporate messaging regarding changes to business systems.• Revised application system help files with updated system functionality allowing users to have online documentation readily available.Help Desk Coordinator• Performed LAN support for EDS internal employees via desk side support and 24 hour call center.• Subject Matter Expert for several Microsoft apps and EDS proprietary applications. • Provided 24 hour call center support giving customers timely assistance.• Tracked calls with Service Center which enabled customers to check the status of tickets.

Broadcast Media Buyer• Effectively negotiated quarterly and annual radio and television rates for weekly campaigns. • Monitored media schedules to ensure equal rotation and prime positioning. • Clients included Tia Rosa, Dallas Mavericks, Don Pablo’s, Mrs. Bairds, ComputerJobs.com, Ace Cash Express, Mattress Firm.