– Leads the Business Operations team, overseeing their performance and guiding them toward our KPIs.– Developed and implemented a performance tracking dashboard, which enabled accurate and timely monitoring of team progress and results.– Conducts market research and analysis to identify potential industries and clients for targeting and develops effective outreach strategies.– Works closely with the Marketing, Sales, and Customer Success teams.– Responsible for other critical functions such as policy formulation, planning and forecasting, and financial and management reporting.

– Conceptualized and designed Giftpack’s Marketplace utilizing coding expertise to deliver a user-friendly platform.– Built dashboards for efficient and quick detection of product pool issues and analysis of recommendation results.– Led efforts to restructure the product pool to meet the requirements of the B2B business.– Improved Giftpack’s Smart Gifting Trial’s turnaround time from 30 minutes to less than a minute to enhance customer experience and increase conversion rate.– Significantly improved the accuracy and accelerated the products’ gender classification process by 35% and 8x, respectively, to drive efficiency.– Developed a cloud function that checks the availability and inventory count of products to enhance operations.

– Played a key role in Risk & Control to ensure the compliance of the business with all internal and external policies and regulations.– Enhanced the deal workflow by introducing streamlined processes and controls to improve efficiency and minimize errors for the following: deal closeout, deal balance sheet review, fee accrual, invoice issuance, and bill payment.– Worked closely with the senior management to ensure an accurate pipeline and revenue outlook of the business.– Responsible for ensuring the proper recording of financials and closing of deals in partnership with Financial Planning & Analysis (FP&A) and Product Control teams.– Led the regional budgeting and forecasting process and was responsible for reviewing the financials and performing variance analysis.– Completely re-engineered the management reports to suit the needs of the senior management.– Oversaw the setup of the Renminbi and Formosa bond booking structure in Citibank China Co. Ltd. and Citibank Taiwan Ltd., respectively.

– Provided expert FP&A support to Asia Pacific Capital Markets, Equity Markets, and Global Functions.– Handled high-profile projects, including the transition of Citigroup into a single management reporting system.– Headed the standardization and automation of regional and country management reports to increase productivity and reduce costs.– Successfully led the migration of India management reporting tasks to Manila.

– Specialized in developing complex loan structures, including loan restructuring, purchase with loan take-out, purchase of acquired assets, and commercial loans.– Responsible for marketing real estate loan products and securing approvals for applications that required in-depth account evaluation and financial analysis to evaluate risk and profitability.