Empresa de Seguro de pólizas de seguro de carga, contenedores y todo tipo de respaldo en el área de Logística Intermodal.Principales responsabilidades: - Desarrollo de estrategias de marketing B2C y B2B.- Construcción del Buyer Persona y del Customer Journey, análisis del embudo de ventas y propuestas .- Negociación de nuevas condiciones con los clientes para su fidelización.- Reclutamiento, selección y formación de nuevos ejecutivos de ventas, operaciones y atención al cliente estableciendo formas de retribución. - Elaboración y seguimiento de presupuestos, contratos y acuerdos con proveedores y distribuidores.- Establecimiento y análisis de los KPI de Cobro, facturación, ventas, incidencias mensuales y anualesLogros destacados:● Reducción del 30% de los tiempos operativos e incremento del 30% en la cifra de facturación y cobro (2012 – 2013).● Cobro del 91% de facturas atrasadas (2014).

Contributed to develop and implement robust marketing strategy with focus optimizing the company's online presence. Mechanized internal and external processes for customer acquisition and management in line with business needs and objectives. Formulated effective strategic plans, manuals, processes, and work resources to ensure smooth execution of operations. Supervised proper execution of plans as well as integrated continuous improvements in strategic plans. • Streamlined and improved the current situation of the company by actively monitoring Key Performance Indicators (KPIs).• Created tempting content to engage maximum potential customers in accordance with marketing requirements.• Developed expertise in managing financial and operational performance, transforming planning, budgeting, forecasting, and reporting processes.• Delivered full Search Engine Optimization in CTA as well as worked for the website

Revamped overall company operational and administrative processes to implement into the Mexican market. Leveraged exceptional communication expertise while coordinating across various processes within areas of Operations, Administration, Legal, Systems, and Human Resources. Managed and maintained the legal incorporation of the company. Involved in sourcing and engaging new potential clients in perspective of the business development. Devised and presented monthly losses and earnings reports to determine financial status of the company. Ensured acquiring and maintaining a satisfactory level of operational quality within all company areas.• Maximized turnover and collection figures (2012-2013) by 30%; accomplished the efficiency of 91% regarding the amount collected vs the amount invoiced in the year of 2014.• Managed and mentored 40 members of staff within Mexico and Venezuela to improve professional competencies of employees.• Adapted the company invoicing process for the Mexican market as well as introduced and applied the new system within six months. • Accelerated business growth through efficiently marketing and boosting sales of company services and products.• Reduced operating times by 30% through effectively providing productive training to the personnel.

Redesigned operations department and optimized the IT resources to match the available resources with the needs of the organization in order to achieve established goals. Created and implemented an efficient automated distribution process. Directed the selection, training, and coordination of a high-performing working team comprised of 25 people. Oversaw and assured quality system implementation in compliance with ISO standard 9001. Worked closely with high-worth clients across the globe, including CMA CGM, SCHENKER, MSC, KUEHNE NAGEL, DHL, UPS, and ZIM. • Gained an annual saving of value $20K through reduction of labour costs while maintaining the product quality level as per ISO standard 9001.• Augmented processing capacity by 60% while achieving the systematic organisation of the document transcription processes.• Produced a new design and optimized the process which led to decrease the invoice distribution cost by 20%.• Worked diligently to reduce client waiting times as well as improve service quality level.• Accomplished 133% increment in collections for 2011 as compared to 2010.

Provided effective billing agreement advice to local and international freight agents (NVOCCs). Performed as the Head internal auditing regarding quality control processes in agreement with ISO standard 9001. Broadened the business networking by developing the company’s corporate image for brochure and POP material design. Partaken in devising crucial reports and dealing with claims and client support follow-up.• Mitigated operational errors by 40% in the client support department as a result of the performance of internal audits.• Executed company’s best practices and procedures which resulted in 60% increase in collections.

Participação ativa na investigação e desenvolvimento de novas técnicas de síntese de materiais utilizados para produzir eletricidade com células combustíveis não poluentes. Produção e síntese de materiais cerâmicos para um ânodo combustível a alta temperatura.