Valrie Ferguson Email & Phone Number

Nov 2018 to Present:Ensuring the Strategic goals of the Organization are realized through collaboration of people, processes and service.Leading and coaching a team of dynamic individuals towards realizing their full potential.Interfacing with Customers/Team/Branch/Bank's support staff to ensure needs are met and standards maintained. Guiding the process of Subsidiary promotions whilst being an engaged member to the Institution's Foundation. Ensuring community impact/involvement as required.Morant Bay Branch- Nov 2018 - November 2021Port Maria Branch- Dec 2021 - September 2023Port Antonio Branch - October 2023 - Present

Retail Banking Division

Provided Relationship Management at the Morant Bay branch

Retail Banking Division

Provided Relief Branch Management at the following locations (Old Harbour, University, St. Ann's Bay, Negril & Morant Bay)

Jamaica

Business Banker:- Identifying business needs of SME's and fulfilling them from the suite of solutions offered by the institution. - Visiting businesses with a view of strengthening relationships, meeting the customers needs by exceeding their expectations and increasing the share of the wallet for the bank. - Identifying and submitting names of qualified businesses for the Bank 's Nation Builder Award. Specially acknowledged for meeting/surpassing sales target areas on occasions since December 2013Achievement - Diamond Club memberRelief Branch Manager (Port Antonio, Morant Bay)- Providing leadership and coaching to the Sales/Credit team/general branch management. - Attending management meetings, making informed and prudent decisions, liaising with the Regional Manager on solving critical issues, working closely with the operations manager on branch decisions, monitoring the branch's loan, deposits, credit cards and delinquency portfolio.Personal Banker - 2003 to 2009Identified and signed on qualified customers to the Bank's First Class service, provided excellent 'one stop'​ service to this category of customers. Increased the customers' wealth by guiding them into channeling their funds to the NCB diversified suite of investment solutions.Awarded top 7 Personal Banker for the year 20091994 - 2003Office Typist - typed and filed all Administrative correspondences.Prepared and submitted Head Office returns within stipulated time-frame.Teleopone operationsSecretary to the Operations ManagerRelief Non-Signer - provided relief duties on cash, counter, foreign exchange, fixed deposit and current accounts desks.Current Accounts ClerkForeign Exchange ClerkCustomer Service Representative

Retail Banking Division

Provided Relationship Management to qualifying customers under the Bank's First Class Service by:-Identifying and signing up eligible customers -Assisting in expanding their portfolio based on needs identified-processing transactions in a one-stop environment-providing financial advice on Capital Markets Instruments and processing of transactions-processing of loans and credit cards-acknowledging milestones (birthdays, anniversaries, etc)Achievement - Awarded as one of Top 10 Personal Banker of the Year

Retail Banking Division

Office Typist - typed and filed all Administrative correspondences.Prepared and submitted Head Office returns within stipulated time-frame.Telephone operationsSecretary to the Operations Manager-assisted directly with recruitment and budgetingRelief Non-Signer - provided relief duties on cash, counter, foreign exchange, fixed deposit and current accounts desks.Current Accounts Clerk- opened and closed Current Accounts, updated records for these accounts, processed returned items and pre-authorized payments, audited current account entries on a daily basis, processed and dispatched current accounts statements to customers in a timely manner.Foreign Exchange Clerk - Opened and closed foreign exchange accounts, maintained records for these accounts, processed Wire Transfers and Foreign Drafts, performed End of Day Foreign Exchange duties -covered FX daily transactions for BOJ returns within timelines, processed transactions. Customer Service Representative - provided customer service to customers upon opening of their accounts

Jamaica

1991-1994ST. THOMAS PARISH COUNCILAdministrative Officer/ClerkPrepared bills for payment, prepared payroll cheques, typed and filed correspondences, channeled building plans to the Health and Fire divisions and followed up on the approval/decline of same.

Modern Leader Programme, Leadership

Focusing on people and organizations , guiding the shift from the default self-focus of an inward mindset to the results-focus.

Advanced Strategic Management

UCJ Accredited Programme Certificate Course

Branch Management, Certificate

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Office Administration with Banking & Financial Services minor

Certification In The Jamaican Securities Course, Investments And Securities

Certificate In Banking, Banking

Diploma In Accounting & Certificate In Payroll Accounting, Accounting

Education record