Val Rodelas Email & Phone Number

Mumbai, Maharashtra, In

• Proactive and reactive monitoring of infrastructure technologies using Dynatrace, ScienceLogic,CyberArk, HP Integrated Lights-Out and Cisco vManage.• Monitoring and responding to alerts from network, server and business application using Moogsoft andServiceNow.• Provide information on components and services availability, capacity and performance metrics.• Escalating complicated issues to management, other IT resources, third parties and vendors.• Diagnose and troubleshoot technical issues for server, network and banking applications.• Working with Enterprise Operations Team to troubleshoot and solving problems in IT Operations.• Implementing technical change request from change management team.• Execute and monitor the server patches using SCCM.• Document and log all incident actions into ServiceNow, keeping rigorous notes for collaboration anddocumentation purposes.• Provides technical support to client bank offices and branches.

Dallas, Tx, Us

Monitor and report network problem, Install, configure and support an organization's local area network (LAN), wide area network (WAN), and internal system or a segment of a network system. Maintain network hardware and Software, Monitor network to ensure network availability to all system user's and perform necessary maintenance. To support network availability. Support the activities of the Systems and Network Administration Team.

Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Testing and evaluating new technologies.