Serve as the lead point of contact for all customer account management matters;Build and maintain strong, long-lasting client relationships;Ensure the timely and successful delivery of our solutions according to customer needs and objectives;Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;Forecast and track key account metrics;Prepare reports on account status;Assist with challenging client… Show more Serve as the lead point of contact for all customer account management matters;Build and maintain strong, long-lasting client relationships;Ensure the timely and successful delivery of our solutions according to customer needs and objectives;Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;Forecast and track key account metrics;Prepare reports on account status;Assist with challenging client requests or issue escalations as needed;HR Consulting;Provide customer service in payroll processes and practices;Manage global payrolls;Clients training;Working Tools: Microsoft Dynamics CRM, BPMS (IBM). Siebel (Oracle), Standout, Excel, Word, Power Point. Show less

Support the implantation of payroll system (Pagga); Register and maintenance of electronic point in the system (ADP and Pagga); Responsible for admission bureaucratic processes;On Boarding;Payroll check;Responsible for employees benefits in Sodexo system; Assist in the organization of events for employees; Interview candidates; Elaborate index reports; Update employees' registration data.

Prospecting of new clients; Negotiation with customers and trademark and patents related services closure; Prepare order of service and letter of attorney; Follow up of procedural information; Research of trademarks and patents (INPI, WIPO, USPTO); Insert data in Intelectual Sys system.