Valter Azevedo Email & Phone Number

Kilsyth, Victoria, Australia

Manage the daily runs of two teams of technicians that total 7 workers, including leave requests and equipment management such as ensuring vehicles are serviced and that the technicians have the required tools for their repairs.Spare part identification for internal repairs and external sales.Pre plan yearly servicing 2-3 months in advance to ensure efficient workload and income for service department.Maintain relations with client base to ensure ongoing business and profitability.Daily invoicing and account follow up duties.Plan rural overnight trips for technicians when demand requires the trip.

Australia

Managed the Spare Parts department nationally for the commercial side of Electrolux.First contact point for parts orders and customer service queries.Use technical data to identify parts required for repairs. Maintained high level of urgency and attention to detail to ensure repairs were completed on the first visit due to the appliances being used in such locations as hospitals and aged care facilities during COVID 19's increased demand and reliance on such machines. Oversaw the doubling of sales orders and inventory when Electrolux Professional stopped using third party logistics to handle the parts for commercial food preparation appliances and brought this side of the business in house.Daily inventory management regarding held parts and "safety" levels to ensure we always have the required parts for critical repairs.Maintained constant communication with the warehouse staff to ensure orders are dispatched as soon as possible. Including often helping with pick / packing and invoicing duties.

Melbourne, Australia

From 2019 I provided assistance to Team Leaders in helping colleagues with process and product information, and have been a contact point for problem solving difficult calls and situations to achieve an outcome that suits the customer and the company.Assist in training of new staff and provide focused support through the first few months to ensure consistent training is applied across the teams.Provide ongoing support and mentorship for service and spare parts teams.Create tutorials to outline processes and assist with consistency on approach across the teams.Have regular discussions with management regarding efficiency of processes used within the service and spare parts teams.Talk through troubleshooting and maintenance steps with customers to help keep their machine running efficiently and avoid unnecessary service calls.Use exploded view parts diagrams to identify parts for customers and repairers.Maintain a very high level of customer service for a premium appliance manufacturer.Achieve KPI's set by the call centre management focused around handling time and professionalism.Book in service calls for Miele technicians with relevant and useful information.Manage emotional customers who are upset by the breakdown of their premium appliance.

Melbourne

In charge of the secure document destruction service provided by APR. This involves booking in jobs appropriately so each day is profitable for the company while still being managed by just one driver.Manage the routes for multiple contractors used to service clients of APR.Attend to phone calls from clients in relation to booking jobs, missed collections, schedule changes and anything else that may arise.Distribute 'Run Sheets' to sub-contractors and maintain contact to ensure efficient route management.Attend to missed collections daily and contact the client or contractor to ensure the next collection is complete.Maintain a relationship with sales reps by obtaining client information when needed and informing them of clients that may be having recurring problems unable to be solved without a visit.Attend to e-mails throughout the day from customers, sales reps, contractors and subcontractors.Assisted in the change from using a sub-contractor in the South East/East to the company taking on the run. Worked closely with the drivers to ensure a smooth transition and efficient run management.

Take phone calls from clients of 8 different courier companies and ensure the vehicle is the correct size for the specified job.'Inactive' calls, to find out why a client may have stopped relying on one of the companies and referring relevant clients to the sales team.Deal with issues or 'queries' that arise for the drivers such as wrong addresses, wrong goods etc.Provide 'ringbacks' to clients to inform them of delays and estimated times of arrival.Work individually to investigate where a problem may have occurred and track down lost items.Work as part of a team of over 70 in one building, and hundreds of drivers, to provide fast and efficient transport to thousands of companies and private traders all over Victoria.

87 Kingsway, Glen Waverley Vic 3150

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