Victor Montoya Email & Phone Number

San Francisco, Ca, Us

Denver, Colorado, Us

Teeth Whitening Studio franchises. our mission is to help people feel better about themselves and their smiles with teeth whitening.

Los Angeles, Ca, Us

Product Manager at an A16z-founded AI startup, working with the co-founders of MySpace and JamCity- Owner of the product roadmap and launched new features on the PlaiDay iOS app.- Managed the analytics team and drove the creation of events, analytics infrastructure, and metrics.Created and executed the Push and In-App notification messaging strategy and ran messaging A/B tests.- Launched generative AI features, using Stable Diffusion or Large Language Models to power our app.- Launched a suite of social features: global feeds, chat messaging, multi-player generative AI images, social sharing, activity feeds, and videos.- Worked closely with design and QA to create a smooth app experience.

San Francisco, California, Us

10th hire @Scale, Many Hats 🎩🧢🪖⛑️Growth and Operational Efficiency

San Francisco, California, Us

I created tools, levers, and processes and launched programs that helped internal teams productionize, automate, or simplify manual processes to save on costs, effort, and operational overhead.- Improved data labeling education operations by creating training tools that decreased overhead costs by $150k in the first year.- Created fraud detection tools and infrastructure that reduced fraud, duplicate accounts, and spam, totaling over $1M+ in savings.- Created a tool for managing payments for a managed data-labeling workforce, saving our team over 60 hours of accumulated weekly effort and human error.- Launched an identity verification system to reduce multiple accounts, and fraud, and enable background checks for international contractors.- Built no-code solutions using Zapier, reducing weekly overhead by 100+ hours.

San Francisco, California, Us

Grew DAUs by 400% after fine-tuning activation, retention, and engagement loops. - Improved activation time by 50%+- Improved tasker retention by driving environment and manufactured engagement loops, or new features that included new payment processors, task guarantees for good workers, "tasker choice", the Tasker Success Team, timely resurrection campaigns, in-app notifications, automated emails and revamping the training experience.- Managed a team of external and internal marketers responsible for content and ads on Google, Instagram, Facebook, and TikTok. I used these as levers to flood or close off top-of-the-funnel growth to meet our supply needs. - Created A/B tests and experiments to test the feasibility of new features and growth hypotheses.- Rolled up my sleeves: created my own Figma UI/UX designs, python or Javascript API Scripts/webhooks, created my own SQL charts and queries and used no-code solutions like Zapier and Airtable to get the job done faster.

San Francisco, California, Us

I was responsible for rolling out new initiatives, products, or programs, too many to list here:- Launched the first "Immediate Taskers" team (now Scale Rapid). I hired and trained taskers to be generalists in data labeling where our SLA was to complete the P90 of all "on-demand" tasks within 60 minutes.- Rolled out a new tasking pipeline for project managers who used it as a lever to improve margins, throughput, and data quality. I identified inefficiencies in projects and we created this pipeline as a result, eventually onboarding all qualified projects. We cut data labeling costs by 60% by improving the number of data labelers per task.- Rolled out a new process that improved the creation of data quality tests. I hired and trained a team responsible for creating these tests across all projects, improving the speed and quality of these tests.- I helped the product team roll out new features, data labeling tools, or internal tools. Rollouts were accompanied by detailed handbooks, "how-to" guides, office hours, ongoing support, and FAQ articles as needed.- Gathered quantitative and qualitative feedback using SQL, user interviews, surveys or support, and I used that data to make informed decisions as to what to build or launch next.

San Francisco, California, Us

- I set up ZenDesk, the ZenDesk FAQ section, Community Forums, and Discord to support our global data labeling workforce and to foster a community amongst them. I was the first support agent.- Established processes for getting user feedback to our product team, bug reports, and feature requests.- Created a process for growing, maintaining, and localizing our FAQ's for data labelers, which ranged from project-specific edge cases and instructions, to "how-to's" for new tools and features.- Responsible for maintaining a 90% + customer satisfaction rate, triaging and solving p0 bug reports within 24 hours, increasing self-service score from 3 to 5, and ticket resolution time from 7 days to 24 hours.- Scaled the team to 35 agents in the Philippines, LATAM, and Africa; proving support in localized languages. - Created automation, levers, and features for support agents that improved resolution times and satisfaction. - Handed off the management of the support team to a global support manager.

DreamFunded is a crowdfunding platform that democratizes access to start-up investing through Regulation CF or Regulation A+.- I led the design and implementation of the crowdfunding platform that enabled companies to raise money using Regulation CF and Regulation A+.- Created processes and successfully launched new crowdfunding campaigns through our platform, including personally filing SEC forms for start-up founders.- Procured companies, interviewed founders, and selected companies for fundraising.

Woodland Hills, Ca, Us

Us

Growth Series, Experimentation

Certification, Sr. Product Management

Computer Science

Bachelor Of Business Administration (B.B.A.), Accounting

Education record