Verifying and preparing documents. Processing customer information, reviewing data errors and resolving inconsistencies, deleting unnecessary files and combining data from various sources.• Investigate accounts to detect and mitigate losses.• Understand and ensure compliance to regulations with respect to the timeframes that govern disputed transactions.• Ensure all accounts involved were balanced, charged and credited back all associated fees.• Respond promptly and professionally to internal and external customers regarding resolution of issues.• Assist training new team members as needed.• Establish and ensure compliance with departmental standards and processes. Increase production and accommodate work volumes toward enhanced customer satisfaction.• Manage other projects and duties assign by management.• Analyze statistical data on accounts.

Investigated credit balances on customers accounts.• Located suspects and worked with local and federal law enforcement in all prosecutions leading to arrest and restitution for amounts involved.• Interviewed suspects and arranged payments for resolution of claim.• Handled phone calls from cardholders concerning accounts.• Interacted with merchants in attempts to resolve cases. Credited all funds back to accounts providing proof of unauthorized use.

Obtained and verified supported documentation to prove applicant’s credit worthiness including proof of income, calculations and payoffs.• Offered additional services for loan protection.• Strong problem solving skills and attention to detail.• Receive inbound and make outbound calls to communicate and resolve issues with internal and external customers, including consumers and branch personnel. • Organized and scheduled follow-up meetings for signing of loan documents.• Ensured compliance with bank polices by adhering to underwriting stipulations application guidelines and regulations.• Worked with various bank personal foreclosing instructions and generated documents required to close.

Answered incoming calls and assisted customers with questions regarding special rates, fees, and balances on accounts.• Sold additional services and benefits to meet daily and weekly sales goals.• Handled inbound and outbound calls efficiently.• Saved and retained accounts by acknowledging card member concerns. Addressed and resolved all customer concerns in a timely manner. • Promoted sales; explained available services as needed.• Met and achieved all sales goals.• Accurately notated account with information discussed with cardholder.