Key Responsibilities:Customer relationship management - Single point of contact for all customers of emdash.• Taking briefs from clients for all new assignments• Committing to cost and time of delivery, and signing new deals with existing clients• Articulating the brief for writers and designers• Ensuring timeliness and quality of all delivery• Getting closure on all assignments, raising invoices, and ensuring paymentTeam Management - Managing a team of writers and creating an environment where they can excel at their job.• Ensuring everyone has enough work to keep them occupied• Clearing obstacles in their path to doing their work• Reviewing their work regularly and offering actionable feedback• Developing skillsets within the organisation for future projectsFinancial management - Planning and forecasting to ensure that the business is profitable month on month• Managing receipts• Projecting future projects• Ensuring optimum utilization of resources — people, software, assets etc.

Responsible for driving renewals of merchants and ensuring that they derive maximum value from the use of PhonePe.Key responsibilities include:1. To work as a single point of contact between merchant & PhonePe to understand the merchant's pain points and solve them effectively2. To build strong relationships with merchants by engaging with them on a regular basis 3. Find opportunities to upsell and cross sell to existing portfolio4. Acquire new merchants 5. Manage schedule and prioritize well, in order to meet deadlines

Responsible for effectively managing a portfolio of over 70 Lacs and a clientele of over 50.Other responsibilities include:1. Managing a two member team as well as achieving individual targets2. Chart strategies to achieve quarterly growth targets3. Upselling and cross selling to increase revenue4. Working on product improvement by continually collecting feedback from clients5. Maintaining healthy relationships with clients and ensuring timely renewal of contracts

Responsible for bringing in new clients for the restaurant management software - InResto, and advertising space on the website.

Responsible for creating and managing sales pipelines for the practice management software - Practo Ray, and advertising space on the website. Other responsibilities include:1. Approach and meet business executives of prospective customers in the assigned territory to build a validated sales pipeline2. Act on sales inquiries via phone, mail or in person3. Pitch Practo’s offerings, answer questions and handle objections, if any4. Negotiate, create and execute sales contracts 5. Meet existing customers to review current services and expand sales opportunities