Vamsi Arjun J.J, Psm-I®, Itil –V3® Email and Phone Number

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and… Show more JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Show less

While I am performing my Change Management duties have also got a leveraged challenging opportunity to work under Project Management as a Project coordinator for few months. I was basically into a Small based project called Motorola Networks EBR where my role was to coordinate with Vendors, CSC internal Network team & Clients and gather the information about Procurement status of switches, routers, etc... which we ordered with vendors and Installations status report from internal team and puts… Show more While I am performing my Change Management duties have also got a leveraged challenging opportunity to work under Project Management as a Project coordinator for few months. I was basically into a Small based project called Motorola Networks EBR where my role was to coordinate with Vendors, CSC internal Network team & Clients and gather the information about Procurement status of switches, routers, etc... which we ordered with vendors and Installations status report from internal team and puts all this information in an excel Spreadsheet and provide to the executive mgmt of client. Schedule calls with all the internal business partners and takes the status and cascade the same to clients. So Overall it was a more of communication, following up with various people making sure the things are in place with in the allocated deadlines and helping client providing status Time – time and achieve their goals with fast paced besides without compromising on Quality and compliance as per organization standards. Show less

1. Utmost care while reviewing Changes for their accurateness and also has the responsibility ofensuring all fields in the Change record are documented properly before it moves to further.2. Assess the correct Risk level based on the change type and make sure it has the right risk level & urgency as per Change governance standard Risk questionnaire.3. Adherence to Change Management procedures as per the standard framework of ITIL®.4. Taking active decisions with changes for… Show more 1. Utmost care while reviewing Changes for their accurateness and also has the responsibility ofensuring all fields in the Change record are documented properly before it moves to further.2. Assess the correct Risk level based on the change type and make sure it has the right risk level & urgency as per Change governance standard Risk questionnaire.3. Adherence to Change Management procedures as per the standard framework of ITIL®.4. Taking active decisions with changes for different layer approvals and also follow-up with Requesters/implementers for any missing information and guide them on quality lines.5. Participation in Conference calls for driving the Changes, CAB calls.6. Ensures all the Changes are fully approved before the scheduled time and correct approvers/cross Impact groups from different layers/Line of Business are added in the Change.7. Will make sure all changes are properly scheduled within planned time and ensure 100% compliance with standard procedures.8. Aggressively monitor very closely for Emergency Changes & Expedited changes for on-time moving them ahead to have a more buffer time for approvers to review and approve from their end and this helps a lot in overall successful implementation.9. Not only Change Management stuff, but as a SPOC I take care of all admin related issues like creation of new approval groups, Business Units, Activator groups, providing access to resources, template creations, Configuration Items, Metric Reports etc…10. Follow-up closely with all Requesters & Implementers and make sure they close the Emergency changes within 5 days of SLA time after the implementation is done for audits.11. During freeze period’s changes are discouraged, however there would be some critical changes which need to go through, in that cases, I check for a detail Business Justification and make sure no changes slip without justification which might put the firm’s infrastructure at jeopardize. Show less

1. Continuously monitor the Queues for Incidents of the multi account. Assigning them promptly to respective engineers without rework and follow-up with them to make sure all the Incidents get resolved within agreed SLA without any compromising in quality and with respect to the standard processes compliance and also on a proactive approach habitually keeps a check on aged tickets and follow-up closely with users and engineers to reduce the backlogs for monthly metrics.2. Prepares the… Show more 1. Continuously monitor the Queues for Incidents of the multi account. Assigning them promptly to respective engineers without rework and follow-up with them to make sure all the Incidents get resolved within agreed SLA without any compromising in quality and with respect to the standard processes compliance and also on a proactive approach habitually keeps a check on aged tickets and follow-up closely with users and engineers to reduce the backlogs for monthly metrics.2. Prepares the various excel reports and thereafter analyzes the data and follow-up accordingly with escalation matrix process and send across the reports to the higher management to show them the insight of the account health status and follow-ups on RCA action items.3. Chairing the weekly workflow meetings with engineers discussing about Incidents which have least SLA threshold and planning action items on them to fix them at earliest. And also participate in DSR’s to give an account status to the higher management.4. As a part of my career progression with in the organization I had an opportunity to work withdifferent accounts & product lines across the organization, therefore have become Acquainted with couple of ticketing tools like BMC Remedy 7.0, Unicenter Service Desk. Show less

Generating & maintaining all kinds of MIS Excel Reports like Daily order count, Provisioning Report, Network availability report, CEP-DEP-NEP Report, Material tracking report. Also does Documentation, Pivot Tables, Trend charts, Analyzing, Follow-ups, Coordination with Zonal heads / Field technicians regarding Customer ISP queries and ensure those fixes to be accomplished with SLA and without compromising on Quality lines.

Worked as a Transaction Process Associate with “GE Consumer Finance Servicing” From (Apr-05 to Jul-05). Where I use to take care of US social customers private label card (Credit Card) disputes, delinquency issues, payment issues etc...