Vamsi G Email and Phone Number

•Senior ServiceNow Consultant with over 11 years of IT experience, including 9+ years as a certified ServiceNow professional. Specializes in the development, implementation, architecture, administration, and support of IT Service Management (ITSM), Customer Service Management (CSM), Security Operations (SecOps), HR Service Delivery (HRSD), and IT Business Management (ITOM) solutions. Proficient in delivering both out-of-the-box (OOTB) and heavily customized solutions, as well as integrating ServiceNow with third-party applications. Demonstrates comprehensive knowledge of all phases of the Software Development Life Cycle (SDLC) for ServiceNow and has proven expertise in Agile methodologies and Scrum.•Managing ServiceNow platform upgrades, deployment planning, and overseeing the Update Set Migration Process across multiple instances.•integration and Customization: Integrating ServiceNow with various third-party applications to enhance functionality and streamline processes. Developing custom solutions through scripting and software development to address unique business requirements.•Proficient in delivering Enterprise Service Management solutions using the ServiceNow platform, ensuring client satisfaction by understanding their needs and implementing tailored solutions.•Lead and oversee the implementation of ServiceNow modules such as IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), etc.•Configure ServiceNow workflows, forms, reports, and integrations to meet business needs.•Serve as a Level 3 support subject matter expert, investigating and resolving complex technical issues and collaborating with Level 1 and Level 2 support teams for timely resolution.•Manage ServiceNow HRSD program, leading roadmap planning and ensuring product success against strategic objectives, including overseeing implementation for a global HR transformation effort impacting 47,000 employees.•Architect and implement advanced Security Operations solutions within the ServiceNow platform to enhance threat detection, incident response, and vulnerability management.