Vice President with over 21 years of experience in IT operations, product management, project delivery, service support, and change management. Throughout my career, I have developed expertise in driving innovation, operational excellence, and leadership to foster business growth. My experience spans multiple domains, including Telecom, where I have managed global delivery, program execution, and project completion. I am skilled in conceptualizing and implementing transformative IT strategies that align with organizational goals, ensuring high levels of client satisfaction and service performance.Currently, at Digital Private Limited (IMImobile), Hyderabad, I lead a team of 70 professionals, overseeing service delivery, incident management, and problem resolution. I focus on developing and executing IT strategies that enhance service quality and performance, using AI and automation tools to streamline operations and reduce costs. One of my key achievements has been transforming service delivery processes, reducing operational costs while maintaining 99.99% service uptime. I am also committed to promoting continuous learning, team collaboration, and skill development within my team, significantly improving productivity and efficiency.With over 15 years of international experience in countries like Bangladesh, Sri Lanka, Thailand, Myanmar, the UK, and Bahrain, I bring a global perspective to leadership. My technical expertise and proven ability to manage cross-cultural teams and complex projects position me to take on executive-level challenges.