Projects:* GlideEncrypter function (encrypt & decrypt sensitive information) migration to Advanced Encryption Standard (AES) * CMDB (Configuration Management Database) tables cleanup* Power BI reportsResponsibilities:* Ensure Teradata GCS ServiceNow is compliant with NIST 800-57 security (National Institute of Standards & Technology).* Conducted a manual system scan to identify where, when, and why the GlideEncrypter was used within the GCS ServiceNow instances.* Explored alternative functions for GlideEncrypter APIs and compiled a list of impacted services.* Created Jira tickets to developers for necessary follow-up actions.* Conducted an API demonstration for the team and documented the process.* Developed reusable cleanup scripts to remove duplicate records from CMDB tables.Opportunities:* Worked in a product-based environment.* Gained insights into complex cryptographic algorithms used within the ServiceNow system.* Explored other areas like RBAC (Role Based Access Control) and Discovery (automates IT assets mapping).* I was able to implement the knowledge gained from my coursework.* Learned how to implement security measures for Power BI reports, despite no prior knowledge of Power BI.

* Spearheaded the deployment of ServiceNow’s brand new Financial Services Operations at a bank to automate and centralize the flow of Financial related cases.* Designed and developed user friendly Catalog Items and Record Producers with dynamic flows which will automatically perform certain tasks without any human intervention* Reports and Dashboards –˝ Hands on experience in implementing Reports, Dashboards, Database views, Data sources and Transform maps.* Successfully executed a comprehensive Proof of Concept in Vulnerability Response within the ServiceNow platform, demonstrating adept skills in identifying and mitigating security vulnerabilities, and enhancing organizational resilience against potential threats.* Integrated ServiceNow with client related tools to streamline the flow of cases using Scripted Rest API and Integration Hub by enhancing organizational security.* Mobile Application –˝ Worked on enhancements like modification of Mobile card template, Applets and Push Notifications* CMDB –˝ Have basic understanding of CI Classes, Relationships, IRE and have hands on experience on implementing Data precedence rules.* Led ServiceNow’s upgrade and post upgrade activities of various releases.