Van Brower Email & Phone Number

Cleveland/Akron, Ohio Area

Responsible for developing and maintaining customer satisfaction through personal contact and promptresolution of service problems for the Ohio Valley Central Region Responsible for selling and maintaining $13M in annual service contract revenue Full P&L responsibility, including monthly forecasting and projections of revenue and billings Manage inventories, receivables, headcount, and equipment in a manner that balances customer requirements with business needs for optimizing financial performance Partner with the regional sales team to gain business and resolve customer issues – resulted in a 25% increase in equipment sales for the Central Region Responsible for an annual budget of $15M and achieved a 53% profit margin by driving labor efficiencies and controlling overall costs Responsible for maintaining staff levels appropriately, including hiring, developing and managing 20 field service engineers to achieve the highest possible levels of productivity and performance

Cleveland/Akron, Ohio Area

 Responsible for developing and maintaining customer satisfaction through personal contact and promptresolution of service problems for the Ohio Valley Central Region Responsible for selling and maintaining $13M in annual service contract revenue Full P&L responsibility, including monthly forecasting and projections of revenue and billings Manage inventories, receivables, headcount, and equipment in a manner that balances customer requirements with business needs for optimizing financial performance Partner with the regional sales team to gain business and resolve customer issues – resulted in a 25% increase in equipment sales for the Central Region Responsible for an annual budget of $15M and achieved a 53% profit margin by driving labor efficiencies and controlling overall costs Responsible for maintaining staff levels appropriately, including hiring, developing and managing 20 field service engineers to achieve the highest possible levels of productivity and performance

Greater Memphis Area

 Responsible for overall customer satisfaction, maintaining and further enhancing the image of Philips by driving service response times and uptime Responsible for the achievement of annual revenue, in excess of $18M by driving CE sales of Philips Life products, after hours billings and T&M parts sales Accountable for full region P&L to achieve quarterly and annual revenue and AOP targets Implemented effective processes to ensure compliance with federal, state, JCAHO and local regulations  Provided leadership and set the example for teamwork and cooperation between the sales, service andoperation departments by facilitating quarterly meetings with all functions Ensure the region is staffed appropriately, including hiring, developing and managing 28 the field serviceengineers to achieve the highest possible levels of productivity and performance

Greater Memphis Area

 Managed all service and operation functions within the South Region to include 32 direct reports and 393 indirect reports.  Responsible for full P&L for over $250M in annual sales Participated in initiatives to standardize service offerings and pricing Partnered with executive management and individual managers to ensure that the region's operating and service priorities were aligned with total company direction Provided leadership for employee relations through effective communication, coaching, training and development  Developed relationships and coordinated efforts with with field sales team to ensure goal alignment and attainment  Scheduled and participated in key customer visits and business reviews in collaboration with the regional sales team  Demonstrated and promoted behaviors consistent with the Company’s Vision, Mission, Values in all interactions with customers, co-workers and suppliers  Delivered a top-line of 101% for FY04 in an analog market that was declining 10% a year Partnered with acquisition team to successfully merge two competitive companies into the Industries largest imaging distribution company with annual sales of $1B Successfully led the region through realignments and reductions, while increasing overall customer satisfaction by never taking the focus of the customer