Van De'Reche Email & Phone Number

Scottsdale, Arizona, United States

• Actively reviews existing processes for current relevance and advocates change for improved service, efficiency and quality• Assures quality customer service to all customers.• Acts as an escalation point where controversial or difficult calls are received.• Supervises, trains, and evaluates performance of assigned personnel. • Identifies and effectively resolves performance and personnel issues. • Develops a high performing team culture and works to actively coach / mentor staff.• Identifies situations which could become problematic or are causing inefficient or ineffective Desktop Support operations• Establishes policies and procedures, as appropriate.• Develop lifecycle roadmap. Submit budget recommendations to IT leadership to support chosen path• Develop audit procedures and maintain asset inventory• Maintains knowledge of current technology and recommends desktop technology standards to senior leadership• Collaborates with Information Security and others to ensure appropriate security practices are followed in the administration and management of user accounts

Scottsdale, Arizona

• Image and configure laptops, desktops, and thin clients according to company standards• Install and provide support for printers, cameras, scanners, and other related peripheral equipment• Provide hardware and software troubleshooting and support using remote tools or in person• Create clear and precise written documents for department procedures• Developed and document strategy for roll out of Windows 10• Track company assets using provided management system

Phoenix, Az

• 10+ years providing computer support in a professional office environment• Ability to prioritize user support • Troubleshoot and solve common hardware and software problems on computers running Microsoft Windows operating system• Proficient with Microsoft Office 2016 Word, Excel, Outlook, and Access• Provided personal and remote user support for servers, workstations, and printers• Performed operating system upgrades for workstations and servers• Evaluated and purchased all hardware to meet company needs including workstations, servers, printers, computer accessories and corporate equipment• Tracked and recorded all corporate assets• Secured and managed employee’s personal devices for corporate access• Administered authentication and authorization policies through Active Directory• Scheduled regular operating system patching using Windows Server Update Services• Produced corporate reports using Microsoft Access and Adobe Acrobat• Maintained production and accounting databases• Administered Office 365 user accounts• Established disaster recovery and backup procedures and perform regular recovery testing