Hello! My name is Van Den Bergh and I live in Rio de Janeiro. With an analytical and astute personality, I consider myself a charismatic person, with good interpersonal relationship.I'm a professional with solid background in Customer Relationship, with approximately five years of experience in B2C and B2B relations and in team leadership in major and rising companies with fast-paced environments. Also experienced in administrative assistance, working as a key member of the team and assisting in decision making with a drive for problem solving.I'm bachelor in International Relation by the Federal Rural University of Rio de Janeiro, a course that gave me a wide view of the political-socio-economic relations. Recently, I've completed an exchange course of seven months in Dublin, Ireland, to enhance my English, an experience that allowed to deal with people from different nationalities and cultural backgrounds, expanding my vision about the world and my interpersonal relations skills. Along with English, I also have basic notions of Spanish, French and Italian.I'm also an actor - currently persuing a bachelor degree - an old passion that gives me a curious and emphatic look over social relations and also quick thinking for situations that require improvisation.I'm looking for opportunities that allow me a genuine exchange of experiences, as well as my own personal and professional development.
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Customer Experience Analyst JuniorÁrvore Sep 2022 - Feb 2024Rio De Janeiro, Rio De Janeiro, BrasilAfter a linguistic exchange in Dublin, Ireland, I started a new graduation course on Theatre and joined the Customer Experience team at Árvore, working on tasks of high volume. I also developed a help centre, an important consulting base for optimizing the workflow. -
Customer Experience Analyst - B2BIsaac Aug 2021 - Nov 2021In the support team for the representatives of partner schools, I assisted in the management of accounts and in the negotiation of pending values, acting in requests of great volume, as well as developing a good relationship with the company's initial customers. -
Customer Experience Analyst - Level 2Isaac Jun 2021 - Aug 2021As a member of the first team of level two, I could support in the identification and proposition of solutions for the critical requests of the customers, including matters related to access of systems, negotiation and account management. I could also develop a strong relation with technical teams, proposing the enhancement of workflows, so as to deliver the best experience to the customers. -
Customer Experience Analyst - B2CIsaac May 2021 - Jun 2021On the B2C support, I helped gaining customer's trust by delivering an empathic support, attending their needs with agility and care, -
Administration And Customer Relationship AssistantVegan Ti - Veganismo / Arte / Amor Mar 2020 - Nov 2020Rio De Janeiro, Rio De Janeiro, BrazilIn a completely different work environment than what I was used to previously, the experience at Vegan Ti, a vegan restaurant with a delivery format, allowed me to explore a huge freedom and responsibility in the development of the customer relationship, as well as the search for sales, logistics and financial solutions, assisting the management in critical decision making and acting as a key member.
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Customer Relationship Analyst - B2BStone Apr 2019 - Jun 2019Rio De Janeiro, Rio De Janeiro, BrasilBack to the B2B support to salespeople and partners, I assisted in account management and in multiple high volume tasks, as well as tracking internal indicators and helping enhance workflows. -
Customer Relationship Team Leader - B2BStone Sep 2018 - Apr 2019Rio De Janeiro, Rio De Janeiro, BrazilAs a team leader, I helped assisting the queries and needs of the team members, elaborating reports to track and analyze internal indicators and proposing solutions to enhance workflows, so as to guarantee agility both to my team and to the customers. I also assisted in the problem-solving of working tools and in the elaboration of contingency strategies, as well as in the management's decision making. I also participated in the internal and external recruitment of new team members and the development of team members, with ticket quality analysis, periodic feedbacks and setting of goals. -
Customer Relationship Analyst - B2BStone Jan 2018 - Sep 2018Rio De Janeiro, BrasilIn the team of support to the company's salespeople and partners, I assisted in the management of customers accounts, as well as helping solve questions related to the company's products and services. I also assisted in the mentoring of new team members, becoming a reference in knowledge of the workflows. -
Customer Relationship Analyst - B2CStone Oct 2016 - Jan 2018Rio De Janeiro E Região, BrasilIn my first experience after the university, I learned a great deal of my customer relationship skills. I could develop communication skills, a sense of prioritization, an analytic sense for the identification and proposition of solutions to problems and, above all, to defend the customer's needs within the company, becoming a reference of quality and productivity to the team. -
Young ApprenticeAuto Viação Salineira Jun 2010 - May 2012Cabo FrioIn my first work experience, as a young apprentice, I learned great values as a member of a corporation, such as team work, organization skills and the development of good relations. In my position, I assisted in financial operations, such as collecting of bus travel fees, the closure of travel reports, as well as the general organization of the office.
Van Den Bergh Ferreira Education Details
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International Relations And Affairs -
Faculdade CesgranrioTheater -
Ned CollegeGeneral English -
Cia De Teatro ContemporâneoTheater -
SenacBusiness Administration -
São Pedro Da Aldeia Arts SchoolTheater -
Colégio Estadual Miguel CoutoHigh School/Secondary Diplomas And Certificates -
FaetecGeneral English -
FaetecInformatics
Frequently Asked Questions about Van Den Bergh Ferreira
What is Van Den Bergh Ferreira's role at the current company?
Van Den Bergh Ferreira's current role is Customer Experience Analyst.
What schools did Van Den Bergh Ferreira attend?
Van Den Bergh Ferreira attended Universidade Federal Rural Do Rio De Janeiro, Faculdade Cesgranrio, Senai/sc - Serviço Nacional De Aprendizagem Industrial, Ned College, Cia De Teatro Contemporâneo, Senac, São Pedro Da Aldeia Arts School, Colégio Estadual Miguel Couto, Faetec, Faetec, Senai/sc - Serviço Nacional De Aprendizagem Industrial.
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