Van Den Bergh Ferreira

Van Den Bergh Ferreira Email and Phone Number

Customer Experience Analyst
Van Den Bergh Ferreira's Location
Rio de Janeiro, Brazil, Brazil
About Van Den Bergh Ferreira

Hello! My name is Van Den Bergh and I live in Rio de Janeiro. With an analytical and astute personality, I consider myself a charismatic person, with good interpersonal relationship.I'm a professional with solid background in Customer Relationship, with approximately five years of experience in B2C and B2B relations and in team leadership in major and rising companies with fast-paced environments. Also experienced in administrative assistance, working as a key member of the team and assisting in decision making with a drive for problem solving.I'm bachelor in International Relation by the Federal Rural University of Rio de Janeiro, a course that gave me a wide view of the political-socio-economic relations. Recently, I've completed an exchange course of seven months in Dublin, Ireland, to enhance my English, an experience that allowed to deal with people from different nationalities and cultural backgrounds, expanding my vision about the world and my interpersonal relations skills. Along with English, I also have basic notions of Spanish, French and Italian.I'm also an actor - currently persuing a bachelor degree - an old passion that gives me a curious and emphatic look over social relations and also quick thinking for situations that require improvisation.I'm looking for opportunities that allow me a genuine exchange of experiences, as well as my own personal and professional development.

Van Den Bergh Ferreira's Current Company Details

Customer Experience Analyst
Van Den Bergh Ferreira Work Experience Details
  • Árvore
    Customer Experience Analyst Junior
    Árvore Sep 2022 - Feb 2024
    Rio De Janeiro, Rio De Janeiro, Brasil
    After a linguistic exchange in Dublin, Ireland, I started a new graduation course on Theatre and joined the Customer Experience team at Árvore, working on tasks of high volume. I also developed a help centre, an important consulting base for optimizing the workflow.
  • Isaac
    Customer Experience Analyst - B2B
    Isaac Aug 2021 - Nov 2021
    In the support team for the representatives of partner schools, I assisted in the management of accounts and in the negotiation of pending values, acting in requests of great volume, as well as developing a good relationship with the company's initial customers.
  • Isaac
    Customer Experience Analyst - Level 2
    Isaac Jun 2021 - Aug 2021
    As a member of the first team of level two, I could support in the identification and proposition of solutions for the critical requests of the customers, including matters related to access of systems, negotiation and account management. I could also develop a strong relation with technical teams, proposing the enhancement of workflows, so as to deliver the best experience to the customers.
  • Isaac
    Customer Experience Analyst - B2C
    Isaac May 2021 - Jun 2021
    On the B2C support, I helped gaining customer's trust by delivering an empathic support, attending their needs with agility and care,
  • Vegan Ti - Veganismo / Arte / Amor
    Administration And Customer Relationship Assistant
    Vegan Ti - Veganismo / Arte / Amor Mar 2020 - Nov 2020
    Rio De Janeiro, Rio De Janeiro, Brazil
    In a completely different work environment than what I was used to previously, the experience at Vegan Ti, a vegan restaurant with a delivery format, allowed me to explore a huge freedom and responsibility in the development of the customer relationship, as well as the search for sales, logistics and financial solutions, assisting the management in critical decision making and acting as a key member.
  • Stone
    Customer Relationship Analyst - B2B
    Stone Apr 2019 - Jun 2019
    Rio De Janeiro, Rio De Janeiro, Brasil
    Back to the B2B support to salespeople and partners, I assisted in account management and in multiple high volume tasks, as well as tracking internal indicators and helping enhance workflows.
  • Stone
    Customer Relationship Team Leader - B2B
    Stone Sep 2018 - Apr 2019
    Rio De Janeiro, Rio De Janeiro, Brazil
    As a team leader, I helped assisting the queries and needs of the team members, elaborating reports to track and analyze internal indicators and proposing solutions to enhance workflows, so as to guarantee agility both to my team and to the customers. I also assisted in the problem-solving of working tools and in the elaboration of contingency strategies, as well as in the management's decision making. I also participated in the internal and external recruitment of new team members and the development of team members, with ticket quality analysis, periodic feedbacks and setting of goals.
  • Stone
    Customer Relationship Analyst - B2B
    Stone Jan 2018 - Sep 2018
    Rio De Janeiro, Brasil
    In the team of support to the company's salespeople and partners, I assisted in the management of customers accounts, as well as helping solve questions related to the company's products and services. I also assisted in the mentoring of new team members, becoming a reference in knowledge of the workflows.
  • Stone
    Customer Relationship Analyst - B2C
    Stone Oct 2016 - Jan 2018
    Rio De Janeiro E Região, Brasil
    In my first experience after the university, I learned a great deal of my customer relationship skills. I could develop communication skills, a sense of prioritization, an analytic sense for the identification and proposition of solutions to problems and, above all, to defend the customer's needs within the company, becoming a reference of quality and productivity to the team.
  • Auto Viação Salineira
    Young Apprentice
    Auto Viação Salineira Jun 2010 - May 2012
    Cabo Frio
    In my first work experience, as a young apprentice, I learned great values as a member of a corporation, such as team work, organization skills and the development of good relations. In my position, I assisted in financial operations, such as collecting of bus travel fees, the closure of travel reports, as well as the general organization of the office.

Van Den Bergh Ferreira Education Details

Frequently Asked Questions about Van Den Bergh Ferreira

What is Van Den Bergh Ferreira's role at the current company?

Van Den Bergh Ferreira's current role is Customer Experience Analyst.

What schools did Van Den Bergh Ferreira attend?

Van Den Bergh Ferreira attended Universidade Federal Rural Do Rio De Janeiro, Faculdade Cesgranrio, Senai/sc - Serviço Nacional De Aprendizagem Industrial, Ned College, Cia De Teatro Contemporâneo, Senac, São Pedro Da Aldeia Arts School, Colégio Estadual Miguel Couto, Faetec, Faetec, Senai/sc - Serviço Nacional De Aprendizagem Industrial.

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