Van Den Bergh Ferreira Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Rio De Janeiro, Brasil

After a linguistic exchange in Dublin, Ireland, I started a new graduation course on Theatre and joined the Customer Experience team at Árvore, working on tasks of high volume. I also developed a help centre, an important consulting base for optimizing the workflow.

In the support team for the representatives of partner schools, I assisted in the management of accounts and in the negotiation of pending values, acting in requests of great volume, as well as developing a good relationship with the company's initial customers.

As a member of the first team of level two, I could support in the identification and proposition of solutions for the critical requests of the customers, including matters related to access of systems, negotiation and account management. I could also develop a strong relation with technical teams, proposing the enhancement of workflows, so as to deliver the best experience to the customers.

On the B2C support, I helped gaining customer's trust by delivering an empathic support, attending their needs with agility and care,

Rio De Janeiro, Rio De Janeiro, Brazil

In a completely different work environment than what I was used to previously, the experience at Vegan Ti, a vegan restaurant with a delivery format, allowed me to explore a huge freedom and responsibility in the development of the customer relationship, as well as the search for sales, logistics and financial solutions, assisting the management in critical decision making and acting as a key member.

Rio De Janeiro, Rio De Janeiro, Brasil

Back to the B2B support to salespeople and partners, I assisted in account management and in multiple high volume tasks, as well as tracking internal indicators and helping enhance workflows.

Rio De Janeiro, Rio De Janeiro, Brazil

As a team leader, I helped assisting the queries and needs of the team members, elaborating reports to track and analyze internal indicators and proposing solutions to enhance workflows, so as to guarantee agility both to my team and to the customers. I also assisted in the problem-solving of working tools and in the elaboration of contingency strategies, as well as in the management's decision making. I also participated in the internal and external recruitment of new team members and the development of team members, with ticket quality analysis, periodic feedbacks and setting of goals.

Rio De Janeiro, Brasil

In the team of support to the company's salespeople and partners, I assisted in the management of customers accounts, as well as helping solve questions related to the company's products and services. I also assisted in the mentoring of new team members, becoming a reference in knowledge of the workflows.

Rio De Janeiro E Região, Brasil

In my first experience after the university, I learned a great deal of my customer relationship skills. I could develop communication skills, a sense of prioritization, an analytic sense for the identification and proposition of solutions to problems and, above all, to defend the customer's needs within the company, becoming a reference of quality and productivity to the team.

Cabo Frio

In my first work experience, as a young apprentice, I learned great values as a member of a corporation, such as team work, organization skills and the development of good relations. In my position, I assisted in financial operations, such as collecting of bus travel fees, the closure of travel reports, as well as the general organization of the office.

Bachalor Degree In International Relations, International Relations And Affairs

Activities and Societies: • Xport Jr. - International Cunsultancy and Support; • UFRRJ International Relations Academic Week of Lectures.

Bachelor'S Degree, Theater

Photography

English, General English

Awarding Body: CELA Common European Framework level: C1

Acting, Theater

Technical Course In Business Administration, Business Administration

Acting, Theater

High School, High School/Secondary Diplomas And Certificates

English, General English

Informatics, Informatics

Photography