Van M. Townsend work email
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Van M. Townsend personal email
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As a business partner, I have led projects and teams that have improved efficiency, increased employee retention across various business units, as well as positioned organizations to be more profitable. I offer a blend of inspirational leadership, operational effectiveness, change management, and a passion for the customer experience.- Strong organizational and administrative skills: Excellent planning and end-to-end
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Returnship AssociateGoldman Sachs Feb 2024 - Aug 2024Dallas, Texas, United States -
Process AssistantAmazon Fulfillment Centre And Service Provider Oct 2023 - Feb 2024Irving, Texas, United States- Responsible for supporting daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers- Ensuring successful area performance through tracking, reporting, feedback and coaching of associates -
Amnesty Floor MonitorAmazon Fulfillment Centre And Service Provider Apr 2023 - Oct 2023Irving, Texas, United States- Responsible for maintaining the health of the robotics area, clearing obstructions, and troubleshooting disabled and malfunctioning robotic drives/arms
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PresidentVrt Holdings, Inc. Dec 2016 - Dec 2021Grand Prairie, Tx- Vetting various business investment opportunities for personal investment as well as consulting - Acquisition, build-out and eventual sell of Maaco of Keller(dba)
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OwnerMaaco Collision Repair And Auto Painting Dec 2017 - Sep 2021Fort Worth, TxAs America's #1 auto paint and collision repair provider, Maaco has serviced more than 20 million cars since 1972 - Managed all aspects of day to operations of this franchise - Site selection and build-out, staffing, contract negotiations, parts and materials oversight, collision estimating, sales, vendor management, equipment purchasing and maintenance as well as quality control. -
Sr. Customer Experience ManagerFidelity Investments Jan 2008 - Jun 2016Westlake, Tx- Responsible for driving interaction quality for the Personal Investments Phones organization in the Texas region and for the broader PI Service organization. Responsibilities included providing the national, functional and regional leadership of PI Phones with real-time customer insights and continuous actionable steps that to improve Fidelity’s ability to consistently deliver an exceptional total market leading experience to their customers. -
Project ManagerFidelity Investments Dec 2004 - Jan 2008Westlake, Tx- Program management of ongoing Quality, Leadership, Risk as well as Scale and Profitability initiatives. - Project management through all phases of the project lifecycle from research to implementation.
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Sr. Specialty Team ManagerFidelity Investments Oct 2002 - Dec 2004Westlake, TxHelp Desk Manager, Fidelity Personal Investments, Service Department (5/04 – 12/04) - Managed all aspects of day to operations of this specialty group of senior trading representatives that provided technical support to front line Customer Service Representatives.RISC Manager, Fidelity Personal Investments, Service Department (10/02 – 5/04) - Lead an inbound/outbound phone group responsible for risk mitigation at the site and national level on issues regarding trading on margin
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Sr. Manager, Service TradingFidelity Investments Mar 1998 - Oct 2002Westlake, Tx- Responsible for managing and developing 8 Team Managers in day-to-day brokerage operations. Responsibilities included driving results to and beyond established organization goals, hiring and developing new leadership and managing projects.
Van M. Townsend Education Details
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Finance, General
Frequently Asked Questions about Van M. Townsend
What is Van M. Townsend's role at the current company?
Van M. Townsend's current role is Returnship Associate @ Goldman Sachs | Customer Engagement, Driving Results.
What is Van M. Townsend's email address?
Van M. Townsend's email address is va****@****ity.com
What is Van M. Townsend's direct phone number?
Van M. Townsend's direct phone number is +161791*****
What schools did Van M. Townsend attend?
Van M. Townsend attended Illinois State University.
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