Van Pham Thanh Email & Phone Number

Greater Kuala Lumpur

Resolve customer queries, in line with IWG standards and Service Level Agreements.Queries are likely to relate, but are not limited, to; termination requests, the Company’s products, payments and billing, service delivery, membership, renewal of membership and retainers

Hanoi Capital Region

Performed due diligence for over 600 customers, reducing compliance risks by 20%Streamlined KYC processes, improving efficiency by 15% and meeting regulatory deadlinesCreating reports that detail KYC findings and risk assessments

Hanoi

Building and maintaining relationships with clients, and providing excellent customer serviceWorking to meet branch performance standards, and helping to achieve sales targets and service standardsManaging branch operations when the manager is absentKeeping regulations and policies in order, and ensuring that all banking activities are conducted efficiently and in compliance with regulations

Hanoi

Coordinating travel schedules, meetings and appointments, and ensuring meetings run smoothly; Recording minutes at meetingsAssisting other staff members to ensure the efficient operation of the officeScreening and responding to phone calls, emails, and other correspondenceResponding to requests from various departments, staff, and the general manager

Nijmegen Area, Netherlands