Van S. Email & Phone Number

Establish and maintain a positive relationship(s) with customers by providing exceptional and prompt service(s) to promote customer satisfaction and retention.Consistently provide, recommend, and promote information to customers about products and services. As well as address, assess, and resolve any questions, concerns, or complaints.Organize the office space, as well as monitor and manage the phone lines, faxes, and e-mails.Payment processing.Work to ensure the confidentiality, security, and the privacy of all customers.Refer customers to in-house financial experts as needed.Monitor and pull daily updates and reports.Daily maintenance and reporting on consumer and business accounts.Perform mail sorting and disbursement.Filing loan docs, W-9s, audit tracking, and wire information.Occasionally maintain the cash levels of the branch as the vault and ATM teller.Appointment scheduling.Occasional travel to various branch locations to provide CSR help.

Generated large sums of revenue by aiding members in renewing their DirectBuy memberships, ideally by selling and reselling the DirectBuy membership experience to customers and prospective customers.Maintained and boost customer retention by assessing and resolving member issues and complaints.Successfully authored, edited, and critiqued templates, email responses, training materials, and phone scripts that addressed and catered to member concerns and membership purchases and renewals. Developed and implemented sales goals and plans to expand customer base and increase customer retention.Provided exceptional customer service to clients by addressing all questions and concerns.

Soissons, Hauts-De-France, France

Utilized effective teaching methods to teach students ranging from Preschool to eighth (8th) grade, by assessing the needs of students and modifying teaching styles and lesson plans to accommodate different learning needs and speeds. Primarily focusing on the diversity of learning characteristics and differential instruction to better suit student needs and requirements.Orchestrated engaging and insightful classroom discussions both inside and outside of the classroom. Conducted classes in both English and French, to ensure that my students developed a complete understanding of the material.Ensured that my students knew that my classroom was a fun, creative, and safe space to learn.

Greencastle, Indiana, United States

Contacted alumni by phone to acquire monies and donations used for the funding of scholarships and financial aid for those in need.Authored and edited phone scripts used in networking with alumni for funding.Worked alongside the Annual Giving officers to come up with innovative ways to acquire more money for the funding of scholarships, financial aid, and extracurricular activities so that all students (current and future) could benefit from, and enjoy their DePauw experience while attending the university.Continuously sold and resold the "DePauw University" experience to alumni to secure support, donations, funding, and financial security of the university.

Education record

Education record

Education record

French Studies

Studied and focused on French studies, including but not limited to the language, culture, food, film, fashion, art, travel, and great.