• Drove customer success by leading specific sophisticated projects and programs. • Drove the overall systems integration, roadmap alignment, identification and tracking of dependencies between multiple systems that make up a complex solution. • Negotiated and coordinated the priorities of the customer with the development and deployment timelines of multiple inter-connected devices and systems. • Ensured the delivery of a successful proposition (bid or organic growth) per cost, associated agreed timelines and appropriate management of the resources assigned to deliver the solution till handed over to lifecycle/steady state.

• Managed multiple projects and initiatives, particularly Business Readiness aspects, by applying Domain Expertise to uplift customer experiences in the space of planned outages and communications• Lead deep data analytics and assessment of Planned Outages and Engagement activities to improve processes and practices• Lead operational improvement activities across Planned Outages and Engagement team, driving operational process and self-healing excellence• Lead short and long-term program planning, prioritization and pipeline management of Planned Outages and Engagement activities• Mentored several team members in data analysis skills to improve efficiency

• Provided governance and communication across the key strategic assurance initiatives, to drive the success of the Network Operations Assurance Team• Drove the cross-functional strategic program across teams to introduce into nbn new capability as directed through the strategic plans• Performed short and long-term program planning, prioritization and pipeline management of all initiatives• Interfaced with key stakeholders within the business to communicate the cross-functional impacts of the various assurance program activities• Led analysis, assessment and planning of the various inter-related assurance programs across the business to achieve agreed business objectives, delivering on time, within budget and to NBN Co quality standards, meeting customer expectations

• Outlined business analysis work on Satellite Operations projects, and communicated with the project team and external stakeholders, to meet projects’ objectives• Defined and communicated operational requirements during the requirements phase to set the foundation for successful projects• Provided expertise support to identify impacted requirements in the various change management forums, to ensure all relevant teams are assessed and engaged early• Managed the requirements baseline throughout the project to provide stakeholders with the most updated and accurate requirements• Documented and verified the tracing of requirements into the solution, and reported and managed gaps, to ensure the successful delivery of the Long Term Satellite project, which is providing broadband internet to 3% of the Australian population in the regional and remote areas• Represented business analysis deliverables, issues and risks at project gates

• Gathered key inputs required for accurate and timely Capacity Management and controlled growth of the Interim Satellite Service equipment and links, to provide the interim broadband solution to 3% of the Australian population in the regional and remote areas• Managed escalation for assurance and activation from account management teams, external customers and vendors/service providers of the Interim Satellite Services, to ensure customer satisfactory• Produced and analyzed regular reports such as performance analysis, quality of service, traffic utilization and customer reports to ensure the health of the network• Monitored performance metrics to meet targets and Service Level Agreements with customers

• Managed escalation for assurance and activation from account management teams, external customers and vendors/service providers of the Interim Satellite Services, to ensure customer satisfactory• Produced and analyzed regular reports such as performance analysis, quality of service, traffic utilization and customer reports to ensure the health of the network• Monitored performance metrics to meet targets and Service Level Agreements with customers

National ICT Australia, affiliated with The University of New South Wales.Research Area: Cloud Computing, Empirical Software EngineeringThesis: Effort Estimation for Migration of Legacy Systems to Cloud Computing

• Lectured and assessed students in multiple courses: Internet Fundamentals, Introduction to Information Systems, Database Systems, C++ Programming• Created curriculum and application for the IT Bachelor Degree • Served as a member of the school Steering Committee and Academic Board

Working within a team of senior researchers and research engineers at The University of Technology, Sydney to build a modelling tool, that can accommodate users to create their own entities and relationship types.