• Oversaw daily business as usual of Payment/Cash Management and Security (Custodian) Services Operations functions as direct reporting manager for 15 staff. Led Operations Team Leads to meet global risk and control requirement to meet local regulations. • Constructed annual Vietnam Operations book of work with responsibility for reporting, budget planning and project monitoring. • Developed new service agreements and client mandates, providing subject matter review to new clients and product workflows. • Acted as Operations advisor in interactions with local and regional regulators (Tax, State Bank, external Auditors).

• Managed and maintained daily operations of Customer Due Diligence department. • Engaged in KYC relevant internal quality control review and regulatory reporting (FATCA)• Oversaw all relevant KYC/onboarding process for new clients and ongoing Customer Due Diligence (CDD) for Institutional and Corporate clients such as clients on-boarding; account opening and account maintenance procedures and static data set up in system for current account, Term Deposit, Capital, Escrow accounts. • Participated in regional projects, coordinated closely with regional centralized teams and onshore business teams to maximize KYC Operations contribution to project roll-out.

• Led team of senior managers, managers, and consultants as the Project Senior Manager/Director with overall responsibility for project delivery on multiple regional engagements covering operations transformation, process improvement and financial cost management. • Managed resourcing (cost/people/time) and financial KPIs set by regional management team.• Acted as key member in the frontline team (Go-To-Market) to build and maintain client relationships, conducted presentations in client meetings.

Acted as key staff in the branch Corporate and Investment Banking operations. Created and reviewed Standard Operating Procedures for the branch. Got promoted to Manager/Team Lead. Passed internal audits twice with "Satisfactory" results.Participated in regional/global projects for new product launching and multiple systems implementation.

• Participated in the establishment of the new branch’s Operations Department.• Developed procedures for all Operations functions (Treasury Back office, Trade Services, domestic and overseas Payments) and supported Product team with advice on product features and market best practices. • Oversaw Trade Operations function.

Acted as key staff in International Settlements department. Led the Correspondent Banking Unit to achieve Swift exchange and correspondent relationship set up with more than 200 institutions worldwide.