Commercial Field Technical Consultant
Calgary, Alberta, Canada
Several components of this role provided technical support, training customers and developed trusting relationships with customers to represent the brand positively. Training programs throughout western Canada were ongoing for controls, start-up, commissioning and troubleshooting for all Lennox commercial cooling and heating products. This training was performed in a classroom and in the field with live equipment. Hands-on field support was also a key component to this role with start-up assistance for VRF systems, controls, VFD setups, and other unit controller programming. This role also supported the warranty process to provide an excellent customer experience.