Vanajah Nanthakumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for contacting customers in Canada on behalf of our MBNA and Rogers clients, to introduce and market insurance and cell phones through an automated system.• Participated in a Focus Group with an MBNA client and provided feedbacks on the products• Dealt with a diverse range of clientele in fast paced and demanding situations• Coach agents to enhance their customer service and product knowledge skills• Responsible for verifying and completing sales• Deal tactfully with angry callers, job stress and upset customers• Utilized skills and etiquette to ensure all clients were satisfied while building positive rapport and trust for the organization resulting in positive NPS scores

Mississauga, Ontario, Canada

• Entered in data provided directly from customers or other parties• Gathered data as needed and distributed to the necessary personnel• Sorted, organized, and stored paperwork to ensure privacy • Created reports to align with business strategies• Created and manage spreadsheets with large numbers of figures• Ability to transmit the batch files and retrieve information from files• Enter amounts, account numbers and dates• Make sure cheque and stub balance• Enter scan line and suspense and reject transactions when needed

Diploma, Accounting Business Systems

Ossd, Diploma