Santosh Vanama Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Bengaluru, Karnataka, India

- Responsible for resolving incidents according to service level agreements (SLAs) to restore services as quickly as possible and get the customer back to work. - Effectively managing identities and enhancing security in Microsoft Entra ID, ensuring that users, groups, and external identities are protected against security threats and unauthorized access. - Analyze and troubleshoot the sign-in errors and audit logs on Azure AD (activities such as password resets, Office365 Group Name… Show more - Responsible for resolving incidents according to service level agreements (SLAs) to restore services as quickly as possible and get the customer back to work. - Effectively managing identities and enhancing security in Microsoft Entra ID, ensuring that users, groups, and external identities are protected against security threats and unauthorized access. - Analyze and troubleshoot the sign-in errors and audit logs on Azure AD (activities such as password resets, Office365 Group Name, Account provisioning, Authentication, Authorization, and User Management) using the Azure AD Portal. - Troubleshoot and resolve software and hardware problems related to Windows OS, Office Products, VPN / Citrix, Network Permissions, Software Installations, Vendor Coordination in logging complaints/warranty claims of HW, and Printer configuration. Show less

Hyderabad, Telangana, India

- Directed a team of 10 to review and validate POI data in a specific geographic area to a 98% accuracy rating; collaborated with other teams to enhance the user experience.- Conducted regular audits of POI data to identify and rectify discrepancies and Implemented data corrections and updates to enhance the accuracy of map information. - Reviewed and improved up to 25 existing knowledge articles to provide accurate and complete information to staff, to improve levels of service. -… Show more - Directed a team of 10 to review and validate POI data in a specific geographic area to a 98% accuracy rating; collaborated with other teams to enhance the user experience.- Conducted regular audits of POI data to identify and rectify discrepancies and Implemented data corrections and updates to enhance the accuracy of map information. - Reviewed and improved up to 25 existing knowledge articles to provide accurate and complete information to staff, to improve levels of service. - Overseen the day-to-day performance of the team, including assignment management, KPI achievement monitoring, identifying improvement opportunities and more. - Provided weekly status updates to management with metrics on team performance, areas of weakness, policy gaps, and other support needs using a set of team metrics, a team template for creating the report, and team meetings. Show less

Hyderabad, Telangana, India

- Exceeded expectations by resolving a high volume of user inquiries regarding map features, navigation, and POI accuracy across the globe. (US, Canada, UK, Singapore and Australia).-Responsible for uploading Spatial and Non-spatial data in Apple Maps (Include address info, zip codes, Landmark info, and business facilities).- Improved the quality of data used in Maps products by 90% by identifying the right data sources, structuring a process for efficient data handling, and… Show more - Exceeded expectations by resolving a high volume of user inquiries regarding map features, navigation, and POI accuracy across the globe. (US, Canada, UK, Singapore and Australia).-Responsible for uploading Spatial and Non-spatial data in Apple Maps (Include address info, zip codes, Landmark info, and business facilities).- Improved the quality of data used in Maps products by 90% by identifying the right data sources, structuring a process for efficient data handling, and strengthening maps process policies related to POI.- Categorized Maps data to help prioritize and strategize the actions needed such as a spam removal, data cleansing, end-to-end attribute updates, and proactive identification of anomalies. - Responded to user inquired regarding map inaccuracies, POI updates and communicated with dev team to resolve user-reported issues and improve mapping data. Show less

Bachelor Of Technology - Btech, Electronics And Communications Engineering

Intermediate