Van Anh Vo Email & Phone Number

- Quality Control & Assurance: Act as the first line quality controller, ensuring specialists adhere to policy guidelines and meet established quality standards.- Data Analysis & Escalation: Perform data analysis, provide feedback on issues, handle necessary escalations, and deliver weekly feedback on moderation quality.- Cross-Functional Collaboration.

- Expert Content Reviewer: Proficiently assess and categorize content in alignment with TikTok Ads policies and standard operating procedures, consistently delivering accurate and efficient results.- Collaborative Team Player: Actively engage with cross-functional teams to ensure seamless workflow execution, fostering cooperation and synergy to meet.

-Deliver communicational English classes for adults based on provided teaching materials- Support and give constructive feedback/ advice to students on what they have done well and what they need to improve- Ensure students to study on the right track

- Deliver educational experience to students with excellent customer service- Coach and motivate students throughout the course both in person and over the phone- Advise students on how to achieve their educational goals- Create a fun, total English learning environment- Collaborate with Teachers to assist students in academic advice- Conduct classes, give.

- Deliver service training for new Personal Tutors (PT) and Service Officers(SO) based on the provided trainer manuals- Develop coaching skills, customer service mindset of all new service members- Work regularly with Service Trainer Leader to identify opportunities to improve training quality among new and existing staff members- Report weekly to Leader.

- Manage class schedules and appointments- Deliver consistently excellent customer service- Greet Walk-ins and receive incoming calls- Contribute to a fun, total English environment- Handle a variety of administrative tasks