Passionate about analytics leverage my educational experience as an Engineering major to contribute to high performance teams to leverage data to make informed business decisions. My work experience is centered as a Workforce Analyst managing a multi-channel workforce in technology, telecommunications, and healthcare for a multi-channel contact center to make better decisions for workload, client issues, and growth plans. My professional goals including pursuing data science within the intersection of finance and business. Currently looking for new opportunities in analytics: Email: lucvanasa@yahoo.com
Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Project Management, and 10 others.