Jacob Van Baalen Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

-Primary point of contact for assistive technology needs, both new requests and issues with previously established accommodations. Technologies include: JAWS, Zoomtext, braille readers, assistive listening, dictation, text-to-speech-Provides second- and third-tier deskside support for hardware and software issues within the departments of Health and Human Services across remote and in-person environments-Advise HR partners and employees on ideal point for IT engagement during an ADA process or review-Works with customers and teams to find supported IT solutions from initial request through installation; works with internal partners when new solutions must be found-Established the first assistive technology request process for county employees in 2018, allowing the County’s 6000 employees to work to their full potential.-Manages remote interpretation and survey devices in Jamf; build device profiles and create documentation for customer and internals support-Serves on multiple IT-wide and Countywide workgroups focused on increasing technology equity and improving Americans With Disabilities Act accommodation processes and visibility.

Portland, Or

-Responded to approximately 40 phone and email inquiries per day from a diverse range of customers across a wide variety of applications and fields-With the entire Help Desk team, ensured that incidents followed the appropriate escalation path-Provided excellent customer service to all levels of employees from Commissioner to volunteer-Maintained compliance with HIPAA and CJIS protected health and justice information and stayed up to date on legal and policy changes

Salem, Or

In addition to the duties of other technicians, manages student workers in the day-to-day operations of the Help Desk. Trains incoming student workers to ensure the future success of the Help Desk.

Salem, Or

Attends to computer and network issues for students, staff, and faculty of Willamette University. Serves in a de-facto student manager role. Part time during the school year, full time during summers and winter breaks.

Marion County, Or

Attended quarterly meetings to set platform and elect state officers and DNC delegates for the Democratic Party of Oregon. Also a member of the DPO Elections Integrity caucus.

Salem, Or

Salem, Or

Organized volunteers into local teams and helped run the local Obama for America office during election season 2012. Trained volunteers to become leaders in their area and helped phone bank, canvass, and get out the vote.

Master Of Business Administration - Mba

Activities and Societies: B-Impact Consulting--helping small business reach B Corp certification!

Master Of Science - Ms, Finance, General

Bachelor’S Degree, Politics, Economics

Activities and Societies: Phi Delta Theta Fraternity, Associated Students of Willamette University, College Democrats, Debate Team.

Diploma With Honors, 3.6 (Unweighted)

Activities and Societies: Debate Team, Mock Trial, Wind Ensemble, National Honor Society, Boy Scouts of America.Took a rigorous Advanced.