Van B. Email & Phone Number

Welcome & Outreach Center

• Campus-Wide Tutoring
• Develop and promote marketing materials to inform current students about our free tutoring services through campus department faculty and staff, classroom visits and presentations, and social media platforms.
• Facilitate tutor training on a monthly basis to reinforce knowledge of tutor practices, relationship building, and outreach strategies
• Co-supervise and monitor 30+ tutors throughout the semester and access their ability to tutor independently and confidently in their subject

• Conduct one-on-one tutoring sessions in the use of APA, research techniques, and content comprehension for various psychology courses: General Psychology, Lifespan Development, Child Development, Human Sexuality, and.
• Build trust and rapport with students through drop-ins and appointments and averaging 200+ student contacts each semester

• Assist with 2-3 sections each semester in ENGL1AX: Intensive Reading and Composition and ENGL142B: Writing Expository in different learning communities: Gateway to College, Puente, First Year Experience - FYE, &.
• Work alongside college course instructors each semester to identify students at-risk of failing and develop individualized tutoring lessons, resulting in students passing the course with a C or better
• Guide students through the process of essay writing, MLA format, and research strategies in a simplified approach to build a solid and strong foundation in their academic writing
• Co-facilitate classroom discussions on assigned readings and essay prompts to clarify understanding and challenge students to think deeply about social issues and its impacts
• Cultivate literary skills in students to promote critical thinking, independent learning, and personal academic growth

San Francisco, California

• Analyzed the Board’s security systems, including processing data sharing agreements and account requests
• Ensured necessary information is documented for data access by accounts under FISMA compliance
• Validated account information on a quarterly basis
• Resolved any interruptions to the request’s workflow with stakeholders
• Produced a 40 page step-by-step user guide on how to process non-user accounts and AD groups
• Assisted with usability tests and synthesized findings of participant feedback and interactions into a report

• Graded 30-100 essays a month based on the SAT scoring rubric in a timely manner
• Provided constructive feedback for students while highlighting their strengths

Berkeley, CA

• Created graphics for Transfer Student Center events using Adobe Illustrator and publicized them on social media
• Composed a bi-monthly newsletter informing over 5,500 transfer students about events, resources, and opportunities available on campus

Berkeley, CA

• Responded to a high volume of telephone and walk-in inquiries with friendliness and professionalism, referring transfer students to appropriate resources
• Compiled a document of frequently asked questions and answers with customer-friendly language for peer advocates to refer to

Richmond, CA

• Tutored groups of 5-7 low-income students in SAT writing, reading, and math using the mentor handbook and curriculum
• Guided students through the college admissions process and encouraged them to apply for college

Master Of Arts - Ma, Counseling Psychology

Concentration in Marriage & Family Therapy

Bachelor Of Arts - Ba, English

Activities and Societies: Phi Sigma Pi National Honor Fraternity, Cal Vietnamese Student Association, UC Berkeley Transfer Student Center