Vance Donnell Email and Phone Number

Defined technical integration strategy and developed Integration plans. Acted as primary escalation contact for Network hardware and software problems, as well as network emergencies.Managed application patches, data backup, security changes and network configuration.Avaya Subject Matter Expert for Meeting Exchange and Avaya Aura MessagingMS SQL Database manipulation to retrieve monthly metrix.

• Subject Matter Expert in Avaya Aura Conferencing and Avaya Meeting Exchange• Train the Trainer for Conferencing Administration.• Network Design and architecture for moving from standalone locations to centralized clouds.• Tier 4 Escalation point for both Telephony and Network issues.

• Install, Configure and Support Avaya Meeting Exchange and Aura Conferencing.• Install, Configure and Support Avaya Aura Messaging.• Install and Configure Avaya Aura 6.0, System Manager and Session Manager.

Designed and Installed Audio Conference Bridges using both TDM and SIP from small to complex networks in large companies and US Government Agencies.• Subject Matter Expert in Avaya Meeting Exchange • Delivered training for both Admin and End Users • Install, configure and troubleshoot Audio Conferencing Bridges and Avaya Webconferencing. • Worked directly with carriers to resolve any telephony issues (gateway, signaling and SIP)• Install CRS, Webportal, Web Conferencing Record and Playback Servers.• Install Apache web servers both http and SSL, file servers, application servers, load balancers / MS SQL server farms• Install and configured Operating System, MS Exchange, and Firewalls.

Designed and implemented a new process to streamline migrations and upgrades resulting in increased productivity while lowering costs.* In charge of day to day operations in a $50,000 per month service center* Increased Service Center efficiency and profitability* Implemented service center policies that resulted in tripling of revenue* Customer Satisfaction was increased by over 75%* Implemented policies that improved turn-around time by over 600%

* Configure, provision, and bring online systems, as well as third party switches, hubs, and routers. Systems and components include Passport 7000/15000's, Universal Edge 9000's, CVX 18000's, Optera Metro and backbone systems.* Set-up systems according to Universal SLAT processes and testing each node at node level as well as network level, using layer 2 and 3 switching* Recreated issues in lab environment to effect fastest and most cost-effective remedies to resolve outstanding issues.

* Responsibilities included installation, configuration and troubleshooting of EWF 5.X and 6.X in a banking data or call center network environment.* Setting up all necessary TCP/IP information statically or through the DHCP servers, including DNS server installations and Zone transfers when necessary.* Database Installation and configuration of MS SQL Server 6.X/7X, Oracle server 7.3/8I, as well as setting up ODBC drivers and testing connectivity to intranet and database.* Configuring PBX's and switches for ANI/DNS digits, protocol, and callback options, before install and configuration of Electronic Workforce product.* Setting up dialing tables, drivers and resources for either local or remote Web based configurations when necessary, followed by testing using telephony and Web test applications in secure and unsecured modes, depending upon needs of client.* Setup and configuration of HPUX 11.0, Checkpoint Firewall, IPSec, Cisco 1200 and 5500 switches, Bay routers, and integration of Unix based applications. Web and database servers.* Responsible for complete and accurate documentation, serial numbers, testing, checklists, and customer satisfaction for each customized installation.

* Worked in a team and highly productive environment.* Installation, diagnosis, troubleshooting and repair of personal computers, printers, and other peripherals.

* Repair and general upkeep of over 300 networked workstations and 15 servers.* Worked in team environment, wherein communication skills played a vital role.* Network support for Novell and OS/2 connect, TCP/IP using the Rumba Stack, Rumba Office 2.0 for mainframe and AS/400* Provided high level of documentation and reports

* Diagnosis, troubleshooting and repair of IBM Servers, PC's, and ThinkPad's. Laptops from Toshiba, NEC, Compaq and AT&T, Hewlett Packard Vectra PC's and Proliant Servers.* Lead technician of the Network Installation Team responsible for the installation, setup, configuration, and troubleshooting of IBM Servers and workstations in a Novell 4.X environment.* Added responsibilities included setup and maintenance of Ethernet connections for Banyan Ver. 2.01* Installation and Setup of IBM servers and clients using Microsoft Windows NT Ver. 3.51 and 4.0 Server/Workstation. Setup and Maintenance of Dec Servers and Hubs, Cisco 4500 Routers, and G3/System 75 phone and PBX Systems