An event management, marketing, and customer services professional with 6+ years of experience. Seeking an entry level position in a dynamically challenging organization in the travel industry & offer allied proficiencies in managing customers, organizing events, coordinating, meeting under strict deadlines, and contributing towards business developments of a dynamically challenging organization.As Customer Service Representative/Agent: Interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Proven customer handling skills with patience, politeness and willingness to help attitude.Excellent problem analysis and solving.Highly motivated and experienced in coordinating events for personal and corporate clients.Extensive experience in public relations and handling complaints
Hi Fly Travels Pvt Ltd
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Flight Ticket Sales RepresentativeHi Fly Travels Pvt Ltd Jun 2015 - PresentGoa, IndiaIssuing Airline Tickets via AmadeusConfirm and modify flight reservationsWeb Check-InCompile and generate passenger manifestsKeep records and information of bookings
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Customer Service Coordinator - EventsThe Lalit Golf & Spa Resort Nov 2014 - Jun 2015Goa, IndiaSchedule facilities and services for university and outside organization events; maintains weeklyand monthly facility activities.Making hotel & ticket bookings for event clients & receiving clients from the airport and arrangingdrops to their hotel.Recommends to supervisor’s approval or denial of facility rental for specific events by reviewingrental applications.Ensures adequate staffing for events and schedules set-up, technical, stage and other crewsaccordingly; supervises crew during events.Prepares checklists of event booking requirements.
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Cutomer Service Coordinator - EventsPresident Hotel Sep 2011 - Aug 2013United Arab EmiratesGreet customers warmly and ascertain problem or reason for calling.Resolve customer complaints via phone, email, mail, or social media.Maintains contact with patrons of clients via telephone or written correspondence.Planning and managing all event deadlines and ensuring information is circulated and received in good time; such as RSVP’s, final numbers and dietary requirements.Liaising closely with the Company Manager to organise the Assistant Director or cast to attend an event.Provides assistance and information to faculty, staff and outside organizations regarding facility use and capabilities. -
Customer Service Assistant - EventsKrossroads Pub, Dubai Feb 2011 - Aug 2011United Arab EmiratesAcknowledge and appropriately greet and assist every customer in a timely manner. Greet customers warmly and ascertain problem or reason for calling.Use telephones to reach out to customers and verify event information.Process customer services in a courteous, efficient and timely manner. Organize workflow to meet customer deadlines. Maintaining an inventory of facility & equipment used.Building good client and sponsor relationships.Sending out accurate client contracts and ensuring they are signed & returned within appropriate deadlines.
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Customer Service Associate - Events4 Seasons Entertainment & Events Dec 2008 - Jan 2011United Arab EmiratesAttend to customer questions, complaints and concerns immediately, and facilitatesatisfactory resolution.Organize workflow to meet customer deadlines.Schedule facilities and services for university and outside organization events; maintains weekly and monthly facility activities.Manage telephone calls professionally, efficiently and with good communication skills.Understand and comprehend the exact needs of the client.Ensuring the timely availability of supplies and services which may include - printing ofinvitations, marketing of the event (hoardings and brochures for events), security,transportation, audio-visual equipment, etc.Understand and appropriately use the company pricing system and policies.Review estimates and invoices for accuracy. -
Radioactive EntertainmentCustomer Service Coordinator - Events Dec 2007 - Nov 2008Goa, IndiaEngage with new customers to explain promotions.Answer questions and provide outstanding customer services.New customer registrations (this is the sales role).Set up any display work at the event site.Oversaw and looked after the entire event organization process including booking of venue,arrangement of foods and beverages, and ensured availability of desired consumables.Revamped the entire work process by filling gaps, managing customer expectations, andsuccessfully implementing event management plans.
Vance Vaz Skills
Vance Vaz Education Details
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Trade Wings School Of ManagementIata Foundation -
Food Production -
F&B Vocational
Frequently Asked Questions about Vance Vaz
What company does Vance Vaz work for?
Vance Vaz works for Hi Fly Travels Pvt Ltd
What is Vance Vaz's role at the current company?
Vance Vaz's current role is Flight Ticket Sales Representative at Hi Fly Travels Pvt Ltd.
What schools did Vance Vaz attend?
Vance Vaz attended Trade Wings School Of Management, Goa University, Goa University.
What skills is Vance Vaz known for?
Vance Vaz has skills like Customer Service, Call Centers, Coordinate Events, Event Management, Sales, Marketing, Microsoft Office.
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