Vance Ellis Email & Phone Number

Accomplished IT Professional with an emphasis in managing to the ITIL framework eliciting requirements to deliver complex IT software and engineering solutions in accordance to the Systems Development Life Cycle (SDLC). Extensive work managing the ITIL processes for Incident, Change Management, Problem Management, Service Request, Asset Management, and Access Management. Proven track record in implementing and managing numerous installations of CRM, IT Service Management (ITSM), ServiceNow ITSM, ServiceNow CMDB, ServiceNow Orchestration, and custom ITIL based applications. Expertise delivering multiple enterprise projects simultaneously. Application Lead for multiple ITSM solutions and product upgrades including managing resources, initiating, planning, analyzing & designing, executing, monitoring & controlling, and closing projects. Manage critical activities such developing processes, creating and maintaining schedules, assigning resources, and managing budgets to ensure on time delivery of quality project products.Areas of expertise include:System Solution Architectures • ITIL Process Analysis & Redesign • Agile Methodologies • Systems Development Life Cycle • Project Management & Tracking • ITSM • Program Management • Change Control Management • Asset Management • Customer Relationship Management (CRM) • BMC Remedy Administration & Solution Engineering • Operational Readiness • Quality Assurance• ServiceNow ITSM, CMDB, and Orchestration Implementation, Administration, & Solution Engineering

Listed skills include Itil, It Service Management, Business Analysis, Enterprise Software, and 32 others.

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  The Wharton School

  Business