Vance Ellis Email & Phone Number

Philadelphia, Pa, Us

Radnor Township, Pennsylvania, Us

Responsible for the IT Service Management (ITSM) program execution, including development and implementation activities. Critical responsibility for managing the organization’s ITSM strategy and managing the evaluation and growth of our ServiceNow platform and IT Service Management processes. Drive advancements in quality and efficiency, and identify opportunities for process improvement initiatives. Direct responsibilities leading IT Asset Management, Configuration Management and Change Management.

Atlanta, Georgia, Us

Senior Manager for the IT Service Management Office primarily responsible for the ITIL Process and the ServiceNow Platform. Responsible for directing new procedures, providing governance, and implementing processes that improve existing ones. Provide leadership implementing program changes of the current platform and tools in place to fit within the ITIL framework. Subject matter expert engineering and delivering technical solutions on the ServiceNow platform. Manage and work to improve processes in areas such as Incident Management, Change Management, Problem Management, Service Request Management, Configuration Management (CMDB), and Asset Management Modules.

Basking Ridge, Nj, Us

Technical Business Analyst - Application Engineer (2013 - 2014)Developed application requirements, architectures, and designs while aligning with the in-house Enterprise Trouble Management system direction for Verizon Business partners. Principle in large-scale projects introducing ITIL methodology and practices that were designed and integrated into the various ITSM systems for Problem, Incident, Change, and Service Request. Managed deliverables throughout the software delivery lifecycle.Lead Software Solutions Engineer (2007 - 2012)Verizon’s go to solutions engineer for multiple Remedy Action Request Systems. Crafted solutions for multiple applications and advised direction regarding system growth, overall strategies and methodologies for implementing Remedy solutions for Verizon’s platforms. Technical Team Lead (2000 - 2006)Led the Remedy development team and the database administration groups providing direction to develop, test, and release to production for Verizon's Enterprise Remedy instances.

Dallas, Tx, Us

Remedy Administrator - DeveloperDeveloped, Installed, Trained, and Supported the Enterprise Wide Comcast Support Services Remedy application on a 24x7 basis. Help Desk Specialist IISenior representative in the Management of Information Systems Support division. Help Desk Specialist I Help desk telephone and desk side support member-providing support to over 1900 users.