Vance Smith Email and Phone Number

• Facilitate communication with project sponsors, stakeholders, & subject matter experts• Provide overall leadership in requirements gathering & project scoping• Perform process analysis and re-engineering with an emphasis on efficiency & waste reduction in alignment with lean & ITIL best practices• Translate high-level, detailed information into easily digested & consumable data for general understanding.• Create workflows in appropriate software applications to automate and enhance business processes• Pro-actively identify process improvement opportunities and assist customers and stakeholders in understanding how purposed optimizations can improve service outcomes.• Represent the organization in public forums as a keynote speaker in communities of practice• Provide, develop, & organize lean training to junior & senior staff• My improvement efforts resulted in over $180,000 in annual savings