Vance A. Root Email & Phone Number

San Antonio, Texas, United States

• Developed business strategies for national claims administration services in workers' compensation, casualty, trucking & commercial auto, general liability, property, and disability claims.• Implemented client solutions to enhance customer satisfaction and retention.

Dallas, Texas, United States

About Ethos Risk Services, LLCEthos is a full-service risk mitigation firm headquartered in St. Petersburg, Florida. Ethos provides nationwide and international coverage from a team of over 1000 investigators servicing all 50 states and over 75 countries. Founded in 2006, the company has provided comprehensive fraud management to insurance companies, self-insured employers, attorneys, and third-party administrators within the insurance industry. Ethos is dedicated to its vision of being the most tech-enabled, customer-centric claims services company and to build a partnership with their clients in combating fraud across the globe. For more information about Ethos Risk Services, please visit their company website at www.ethosrisk.com.About NovareSince 2001, Novare, a Madisonville, LA firm has serviced insurance carriers, third-party administrators, and employers. Novare has focused on the growing needs of employers and the insurance community seeking effective and responsible medical management services for injured workers. Their mission is to deliver personalized representation and efficient, cost-conscious services with an emphasis on optimum medical outcomes. For more information about Novare, please visit their company website at www.novarenetwork.com.

Dallas, Texas, United States

Serve as a commercial insurance wholesaler supporting retail agents specializing in financial institutions, mortgage servicers, and property investors. Provide risk solutions through specialized insurance programs, create coverage solutions for REO and property investor portfolios, and oversee the Occ/Acc Insurance Program for Brokers/Realtors and Property Preservation. Expanded product offerings by developing a unique, first-of-its-kind national occupational accident program to meet the needs of small businesses not statutorily required to carry workers’ compensation. Increased efficiency and streamlined processes by integrating a new banking platform into the company’s proprietary software platform. Secured a binding contract to become the exclusive agent of record to deliver submissions and provide quotes to retail agents covering apartment complexes and HOAs; the program secured $2M in gross written premiums during the first year.

Dallas/Fort Worth Area

Drove new production-focused growth through direct and agency-developed sales while developing insurance solutions modeling, outcomes performance, key performance indicators, company best practices, client implementation and insurance protocols, and national oversight for insurance and claims products. Oversaw systems design and implementation for CPro MGA Work-Injury Program with Nationwide E&S, and led marketing efforts for alternative insurance services management. Reduced the average disability duration and total medical cost for occupational accident claims for employers, with employers saving an average of 70%. Enhanced the risk management protocols and claims practices for a Texas-based restaurant chain with more than 300 locations, resulting in $1M+ in savings for the employer. Created a customized insurance program leveraging Six-Sigma methodology, which saved insurers an average of 30% from their self-insured exposure on high-deductible clients. Email: vroot@oscis.comPhone: 214.284.9611

Dallas/Fort Worth Area

While reporting directly to the President, managed the Athens Administrators P&C Claims Programs, developed specialized WC Claim Models for large public entities, provided account management, claims review and oversight, and stewardship reporting and benchmarking. Oversaw marketing and development of MGA Insurance Programs. Took over as head of the carrier MGA liability division to improve audit results and carrier relations, ultimately avoiding a carrier contract cancelation of a $3M service agreement. Conducted due diligence to secure an acquisition, allowing the company to expand into Texas.

Dallas/Fort Worth Area

Built and developed special insurance products focused on association insurance products, captives, alternative risk, trucking, and transportation claims. Led insurance and employee sourcing solutions, claims management, oversight, and audits. Streamlined processes between the in-house PEO claims department and policyholders, reducing the overall loss ratio from 50% to 30% and saving the PEO $2M in premiums. Secured a contract to expand TPA to provide services for carriers, increasing revenues by $2.5M.

Dallas/Fort Worth Area

Managed the distribution of 45,000 Retail Agents while implementing a National Marketing Platform for Retail and MGA, driving business production for program business and wholesale.  Increased the number of appointed Retail Agents across the U.S., allowing expansion into new states and growing submissions and premiums for the programs by $13M and commission income by $2M.

Implemented the strategic concept and direction for KRG in the WC vertical and managed key business units valued at $90M while reporting directly to the CEO and Board of Directors. Integrated five companies through mergers and acquisitions, creating one of the fastest growing companies in the vertical, with the team closing $80M+ in new business within the first four years. Developed an integrated system that covered all aspects of the worker’s compensation delivery process, increasing productivity for adjusters by 30% and adding an additional $20M in revenue over two years.

Bachelor Of Science (Bs), Finance And Mis

Bs, Finance, Mis