• Managed the entire process from pre-boarding through orientation ensuring employee and management satisfaction • Worked with HR Director filing personnel requisition forms and creating job postings in Ultipro and Indeed• Submitted background checks through 3rd party and SBI in line with strict 72 hr submission deadlines• Conducted employee file audits to keep compliance with Joint Commission and State requirements• Created new hire RFID badges and clearances in IT security system assuring functionality across 4 different campuses• Led reference calls verifying education, work experience, candidate conduct, and authenticity of submitted documents• Operated HRIS using Ultipro handling manager requests, workflows, employee information, and technical issues• Experience utilizing business intelligence and personnel databases to troubleshoot department issues and information management

• Supervising operations over all food service dining calls, complaints, and correspondence with every department in the hospital, all while averaging approximately 800+ food orders a night• Employee of the Month October 2018• Contributing member of the Hurricane Florence Lockdown working 12-15 hour shifts for seven days straight, The longest hospital lockdown in NHRMC History• Aided in serving over 96,000 hot meals to Patient, Civilian, and National Guard during Hurricane Florence• Received special recognition by an Emergency Department nurse for excellence in Customer Service and performance during Hurricane Florence• Recipient of over 12 workplace awards within first year • Selected for onboarding mentorship over new employees less than 60 days into employment• Accepted a promotion to diet office from management recommendation within 6 months of hire• Conducted peer interviews with management for appraising and vetting new talent acquisitions• Explicitly chosen to help with onboarding of employees with learning/developmental disabilities ensuring their peak efficiency and integration into the department

• Serving the diverse needs of Intellectual/Developmentally Disabled clients at home and in the community• Worked with most of the Autism spectrum, along with Down syndrome, Asperger’s, and several degenerative disorders.• Aiding clients with job interview skills and working towards their gainful employment • Teaching life skills and healthy habits that lead to productive members of society• Physical lifting and support for clients unable to move and ensuring their comfort• Emotional support and conflict resolution for clients who have unstable emotions and mood disorders• Following HIPAA Regulations strict confidentiality on the client’s personal information

Customer Service Representative• Playing a key role in July 2016 breaking every sales record in the store’s history• Responsible for balancing cash register receipts• Executing procedures of opening and closing duty on any given shift• Promptly welcoming customers, answering questions, and motivating sales growth• Communicating prices of products to our satellite store in New Bern, NC• Playing a role in the welcoming, vetting, training, and reporting on new hires• Calling in extra tour guides in emergency situations and for large crowds• Unpacking shipments, extending and storing package sheets• Working with the head manager on end of year full inventory along with follow-up paperwork to be delivered to owners by a set dateTour Guide Organizer:• Provide guidance over large groups of customers (120+) allowing tours to leave promptly and safely.• Managing and organizing pub crawls while dealing with sometimes difficult patrons• Handling irritated customers with care, concern, and finesse