Vance Walker Email & Phone Number

United States

Managing termite damage claims throughout the left half of the nation. Assuring quality performance across branches and contractors, ensuring customer-centered, effective, efficient resolutions. Coaching new (or new-to-claims) managers. Developing internal systems and forms, strengthening horizontal and vertical communication.

Central AR

Training and developing throughout the operation. Building teams and team members to improve service delivery and exceed customer expectations and operational objectives. Coordinate claim approval, customer satisfaction, and contractor repairs. Oversee branch’s regulatory compliance and reporting.

Cenrtal AR

Hired to turn around recently acquired Central Arkansas branch. Increased production by developing a smaller, better trained team. Dramatically increased monthly service completions through improved scheduling quality and technician engagement. Improved or replaced processes, systems, and people as needed to achieve goals and increase customer satisfaction.

North AR And Northeast OK

Led operations for the north half of McCauley Services, a locally owned Pest Control provider serving Arkansas and sections of surrounding states. Increased service delivery quality and consistency through systems and changes. Implemented front-line training and accountability. Mentored managers. Generated new revenue through B2B and B2C sales, ongoing.

OK, MS, TN, AR

Served corporate offices in various management roles, primarily utilized as a Change Manager. Successfully turned around six failing/unprofitable offices. Responsible for Sales, Service, and Operations – recruiting, training, and developing team members; establishing office policy; restructuring the operation as needed; managing sales, expenses, and.

Central And Eastern OK

Increased contract value by 13% in only six months with this niche marketing program. Worked with local retailers and food and beverage establishments to build loyalty and customer traffic.

Central OK

Brokered human resource services offered by select providers. Marketed HR services to owners of small- to medium-sized businesses. Responsible for all aspects of enterprise, including business development, sales, profit and loss, and administration.

Central And Eastern OK

Successful management of subscriber retention and promotions program. Saved 74% of canceling participants in first three months. Rebuilt program to 109% of prior peak within NEXT three months. More than doubled prior record in two years. Success led to managing state’s two competing programs (which had not been allowed previously).

Oklahoma City And Tulsa, OK

Acquired new opportunities and regained lost relationships for both of state’s offices. Within 10 months, secured agreements and related work from the state’s two largest municipalities – the top two explicit objectives. Increased contract awards by key private clients by 10%.

Central And Southern OK

Increased primary product line distribution from less than 60% to 97% territory-wide. Produced contracts with 133-267% higher margin than peers and competitors. Increased wholesale volume by 24% during market down-turn, when most customers were pulling back. Met or exceeded sales goals ten of ten quarters.

Central OK

Awarded "Rookie Salesperson of the Year," leading to sales management. Grew 4-person staff to 8-person through accountability, training, recruiting, and production. Two of those team members went on to become very successful sales managers.