Vanco Trencevski Email & Phone Number

Slovakia

Bratislava, Slovakia

- Build and maintain the cloud platform to support solutions.- Operate and manage the cloud platform.- Continuously improve the platform.- Keep up with new innovations in cloud platform. - Ensure solutions meet existing governance and compliance requirements.- Review release plan for sources of new platform requirements.- Documentation - SLA reporting- Building the foundation platform- Maintenance of Azure platform- Design relevant technical services and products

Bratislava

- Designing and implementing Citrix Solutions for our clients, using MSC and PVS technologies- Performs advanced problem analysis and isolates problems of moderate to high complexity (Last escalation point)- Coaching less experienced team members- Ensure SLAs are met and proactively action to avoid SLA breaches with clients- Managing workload of team members

Bratislava

Responsibilities: • Administers day-to-day operations to satisfy continuity of Citrix/RDS, security and performance needs• Packages and application deployment and publishing• Troubleshooting through investigating, diagnosing and solving Citrix/RDS related problems• Patch management for Citrix XenApp/XenDesktop• Creating and editing Profiles• Continuous improvement of Citrix solutions through recommending of new approaches and tools• Comply with organization procedures to ensure integrity of the relevant documentation with implemented Citrix solutions and operational reports

Slovak Republic

Started as a team lead of 8 people, located in Bratislava and Serbia. The team provides first level support for over 5000 employees in UK, Ireland, Germany, Slovakia and Serbia. Later, my responsibilities changed. I was directly involved in engineering projects, such us: - Upgrade all Windows workstations from XP to Windows 7- Assist as a matter expert in upgrading the Citrix environment from Presentation Server 4.5 to XenApp 6.5 - Implementation of Asset Management and Patching Applications, such us: LANDesk, Tanium, WSUS- Escalation point for all related End User Device unresolved issues by L2 Engineers- Developing a strategy and responsible for patching of over 5000 End User Devices Across 5 domains EMEA wide using WSUS and LANDesk- Responsible for testing and distributing task to local technicians in their own geographical area. The task were related to End User Devices

Sydney

Primary duties for this position were:• Provide technical assistance to customers on Citrix products (XenApp, Profile Management, Edgesight, Secure Gateway…) via phone or email.• Perform in-depth problem analysis and isolate problems of enterprise-wide scope. • Document customer problem information, recommendations, and resolution.• Perform remote support and verification or troubleshooting of issues via dial-in to customer environment. • Reproduce, verify, and document customer issues in house when possible using lab-based equipment. • Coordinate documentation of customer problem report in preparation for 3rd level escalation.Achievements:- Resolved approx. 500 incidents in a year- Maintained High Customer Satisfaction- Fast resolution time per incident- Selected several times a year as monthly best performer in the team

DLA Phillips Fox is one of the largest legal firms in Australasia with offices in Adelaide, Auckland, Brisbane, Canberra, Melbourne; I was part of Systems Administrators team of 8, supervised by Systems Manager and IT Manager. DLA Phillips Fox is a large legal firm with total of 1500 users, 400 located in the office in Sydney. My task as a part of the team was mainly to look after Network devices and the network itself, build and maintain Linux Systems, build, maintain and troubleshoot Windows servers and applications. Some of the tasks were:Add, Configure, Upgrade and Maintain Cisco L3 SwitchesCreated Shell script for daily automatic backup of 100+ Cisco DevicesBuild Linux Systems for monitoring the network, such as: Cacti, Nagios, StatseekerBuild, Troubleshoot, Upgrade and Maintain Windows Systems

Thomson Education Direct is a part of large Thomson Corporation with headquarters in USA and many branches in USA, Europe; The branch in Sydney contains 8 servers (Windows and Linux), 8 Macs, 80 Windows Workstations and 15-20 Laptops running in Windows environment. I was solely looking after entire company's IT infrastructure (Sydney branch) including 4 routers located at Sydney, Melbourne, Brisbane and Wellington, and reporting to the IT Manager in Melbourne. I was working solely on a few projects such as:Build and join new site in Wellington to Thomson network via Cisco VPN routerMigrating couple of smaller companies in our network, including their databases and POP based emailsInstallation and Implementation of Squid Proxy (Linux)Develop Linux VPN server-client solution using PPTP with MPPE 128-bit encryptionsInstallation and Implementation of Network Monitoring software, MRTG running under Linux OS and enabling SNMP on routers and firewallOther Duties:Network: Maintaining IP/LAN/WAN/VPN/ISP connectivity; troubleshoot connectivity issues; monitor all network resources and statistics; provide after-hours support as required; daily backup; restore and housekeeping of all servers Security: Creation, deletion and maintenance of users, groups, shares, folders, permissions, mailboxes and public folders; monitor security and firewall event logs; maintenance and distribution of Anti-virus products; implement and enforce IT security policies and proceduresAS400: Daily Operations and backup; troubleshoot client connectivity issues; troubleshoot printing Support: Install/update client software as required; maintains and enforces Standard Operating System Environment; maintain software licensing; IT software and hardware purchasingRockdale Mattress Factory, SydneyManufacturing company with three remote locations across Sydney

Masters Of Science, Internetworking

Graduate Diploma, Information Technology

Diploma, Information Technology

Bachelor, It And Mathematics