Van Cowan Email & Phone Number

Ann Arbor, Mi

• Served as the point of contact (POC) for customers launching new software solutions to enhance their familiarity with the platform.• Performed user acceptance testing (UAT) to ensure updates and new implementations matched the needs of client expectations. • Wrote over 75 documents to instruct new users on achieving desired results through various functions of the company’s software solutions.

Ann Arbor

• Served as the main point of contact (POC) for customers in need of troubleshooting assistance, partnering with the information technology (IT) team to resolve client issues in a timely manner.• Guided the contract implementation and renewal process adjusting statement of work (SOW) based on product offering for new and existing customers securing over $2M in revenue. • Solicited client feedback, gathering and presenting information to the IT department to optimize product enhancement and overall efficiency of customer service.• Managed and established communications between the IT department and clients, utilizing extensive product knowledge and organization policies to streamline request processing time.• Directed all customer service related internal activities, including regular meetings, for implementing a start-to-finish product launch protocol.• Prepared and issued invoices worth over $1.5M for products and services not directly invoiced.• Managed annual wellness conference registration process for over 200 attendees.

Ann Arbor, Mi

• Oversaw the logistics and operations of a competitive youth soccer organization.• Automated processes using multiple software to manage event registration, scheduling and program management.• Trained and supervised team managers and coaches regarding league procedures.• Developed key relationships within the community to support programs and and events.• Managed an annual budget for internal and external player development training.• Sourced and purchased inventory and services on behalf of the organization.

Ann Arbor

• Mentored over 700 youth and adult soccer players at all skill levels while securing over 25 league and tournament titles.• Analyzed player contributions and provided respective feedback to mold higher performing teams.• Improved player development through guided discovery and other techniques producing state’s 7th rank team.

Ann Arbor, Mi

• Processed and delivered health assessments for client employees.• Improved data processing efficiency in the first three months by utilizing a production line system and restructuring staff.• Charged with managing and performing customer data queries, as well as retrieving participant health information.• Hired, trained, and supervised dataprocessors for six-month projects.

Ann Arbor, Mi

• Researched over 50 journals per month to update the annual “Cost Benefit Analysis & Report” series.• Offered a health promotion program to over 500 Michigan Ross Executive Education participants to support their health needs through education material and organized group events.• Led student chapter of American Journal of Health Promotion at UM School of Kinesiology.• Gathered and analyzed feedback from Ann Arbor Public Schools site representatives, utilizing feedback to optimize effectiveness of informational health programs.

Master Of Science (Ms), Kinesiology And Exercise Science

Bachelor Of Science (Bs), Kinesiology And Exercise Science

Activities and Societies: Student-Athlete - Varsity Track from 1990 to 1993.