Vanda Boyd (She/Her) Email & Phone Number

Waterloo, On, Ca

 Created and delivered on a technology modernization strategy across Stores, Distribution Centres and Corporate offices that eliminated inefficient processes, and leveraged new technology to unlock capabilities and over $2 million-dollars in cost savings Developed and implemented technology governance and policy to drive old technology and risk out of the environment  Disciplined financial management of a $75 million-dollar capital and operating expense budget through stringent period reviews, reporting, and process controls  Coached and inspired 350 full-time and contract staff located across Canada, the US and internationally  Created, reviewed, and presented portfolio metrics to senior leadership focusing on system stability, system modernization, support efficiencies, project hygiene and financials

 Improved support processes and workflows resulting in a 25% ticket reduction year over year, fewer breached SLAs and higher root cause identification and resolution Aligned, created, and implemented technology and process changes to allow for easier hardware deployment and support of international colleagues while maintaining a strong security posture Provisioned, deployed and supported all end user hardware for more than 17,000 colleagues across the globe Fostered innovation and technology strategy to respond to emerging needs through R&D, innovation consultancy, and partnerships to catalyze market leadership

 Created and executed end user device strategy to advance technology, improve user experience and decrease budget  Oversaw $19 million-dollar budget with a focus on creating efficiencies, mitigating risk, and reducing costs Accountable to senior leadership for the end user experience and technology support of 17,000 colleagues and 79 office and distribution centre locations  Led and motivated a team of 84 full time and contract colleagues located across Canada and the US to exceed user expectations of devices and equipment

 Leading enterprise-wide software projects, accountable for budget, scope and timelines across multiple business units driving significant cost reductions, increased sales and business efficiencies  Managing difficult conversations with senior executives while maintaining strong working relationships  Building business cases including cost/benefit analysis and solution estimates; prioritizing and overseeing IT investments accordingly Leading and motivating diverse teams across multiple locations to deliver top quality work while addressing performance concerns where necessary

 Built and managed relationships with business stakeholders to develop knowledge of their strategies, priorities and operations  Acted as the liaison between senior business leadership and core IT to ensure business requirements, priorities and project statuses were communicated regularly  Partnered with business users to develop project requirements, ensured project conflicts were resolved in an effective manner that satisfies all stakeholders, and accountable for successful project implementation Assisted business stakeholders in achieving a sustained, error-free technology environment by proactively identifying opportunities, issues and risks associated with delivering IT services

- Responsible for identifying performance opportunities and preparing business cases including cost/benefit analysis to support proposed technological upgrades and investments- Liaising with senior management to review project selection recommendations and resource allocation - Managing multiple teams to develop requirements, design, construct, train, communicate and implement projects focused on enhancing productivity and reducing payroll hours by $6.5 million annually - Fostering an environment of inclusiveness and team-building across the greater Store Operations team as Co-Captain of the internal events committee- Mentoring junior employees to help develop required skills that allow them to excel in their roles

Mississauga

- Developed and delivered processes and training for 17,000 new team members- Accountable for store processes through the development of operational best practices and execution guidelines for sales floor merchandising and execution- Effectively partnered with and led diverse cross functional teams to identify process opportunities and create solutions that aligned with the overall corporate strategy- Established goals and objectives for field support team which included weekly deliverables, priorities, as well as implementing corrective action plans when appropriate

- Prepared, put out for tender and awarded contracts to vendors - Managed, coached and developed multiple employees across multiple teams- Fostered an environment of continuous improvement resulting in direct reports testing their own theories to improve efficiencies - Managed the tracking of all capital real estate projects nationally, across multiple banners and formats - Organized, produced, presented and distributed Loblaw Properties Limited Capital Projects Gantt chart to senior leadership weekly- Coordinated, managed and presented at national events and conferences for hundreds of employees including senior business leaders

- Collected and analyzed business metrics and data with the ability to identify opportunities to improve efficiency and results- Assisted in developing a labour budget that saved $2.7 million annually- Coordinated and managed multiple events including National Kick Off for 120 employees

- Responsible for data integrity scan logs, running department reports, ensuring pricing integrity and analyzing discrepancies in order to help provide input for process change

Cambridge, On

- Responsible for daily operations and supervision of apparel department as well as ordering and receiving management, inventory control, labour management, scheduling and merchandising

Honours Ba, Sociology

Post Gradute Certificate, Project Management