As Channel Specialist , I'm supporting the GTM to Sales by:- creating different communication flows towards Sales Channels;- ensure feedback loops about promos & campaigns- detect certain evolutions in the market/channel/segment & needs per channel- avoid channel conflicts- reinforce opportunities between different channels (e.g: Digital & physical channels)Next to this, via the Agile way of working, I'm in different squads/projects:- Youth segment (acquisition & lifecycle; Value Proposals)- Sustainability - Belfius Telecom OfferMay 2018 - Oct 2018: SPOC for INDIRECT Channels (Telco Specialists, Consumer Electronics, Hunting)Nov 2018 - May 2019: SPOC for DIRECT Sales (owned shops) & IND Sales ChannelsJun 2019 - today: SPOC for DIRECT Sales (owned shops) & TELCO Specialists

- Manage a range of different retailers in telecommunication on shop level & district level, such as: Proximus Centers (exclusive partnership), Chains (The Phonehouse, Mediamarkt, Krefel, etc), Buying Groups (Selexion, Exellent).- Enforce the relationships between these partners and Proximus.- Guide them to accept and reach certain targets & commitments.- Coaching of salesmen & shop managers based on 'the buying clock' to increase quality + quantity of sales and customer experience.- Interact and guide on problem-solving.- Reinforcement by incentives & sales opportunities. 2015 - Region based portfolio with mix of partners (Proximus Centers, Chains & Buying Groups)2014 - 2015 The Phonehouse & Proximus Centers, exclusive retailers - Flanders2012 -2013 The Phonehouse, Your Call - Flanders & Brussels2010 - 2011 Portfolio of Buying Groups (Selexion, Exellent, Tech Data, 4 All telecom) - Flanders2007 - 2009 Region based portfolio with mix of partners - Flanders & Brussels

- Problem-solving by phone, email and letter- Detect churn and reach for solution in order to keep customer satisfied- Coaching of colleagues to resolve complaints- Analyse churn signals and propose action plan on enterprise level2005 -2007: Customer Relations Assistant2004 - 2005: Project Coordinator Feedback Relay2002 - 2004: Customer Relations Save-team2001 - 2002: Customer Service Assistant Multitask Unit1999 - 2001: Customer Service Assistant (phone)

- Design gardens based on requirements of customers- Find best creative solutions to ensure a good balance between space, functions & plantation.- Increase customer experience by delivering quality.