Servicenow Po And Itsm Manager
Ambev Global Tech (Ab-Inbev)
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Vanderlei Junior Email & Phone Number
Servicenow PO and ITSM Manager
at
Ambev Global Tech (AB-InBev)
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Servicenow PO and ITSM Manager
Location
Artur Nogueira, São Paulo, Brazil
Who is Vanderlei Junior? Overview
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Quick answer
Vanderlei Junior is listed as Servicenow PO and ITSM Manager at Ambev Global Tech (AB-InBev), based in Artur Nogueira, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Vanderlei Junior.
Vanderlei Junior previously worked as Servicenow PO and ITSM Manager at Ambev Global Tech and Analytics and Tech Support Manager at Ambev Global Tech. Vanderlei Junior holds Bachelor Of Technology - Btech, Computer Software Technology/Technician from Fatec Campinas - Faculdade De Tecnologia De Campinas.
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Ambev Global Tech (AB-InBev)
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Profile bio
About Vanderlei Junior
I have a genuine passion for collaborating with individuals, boosting their development and stimulating their professional growth. My excellent analytics and problem-solving skills enable me to identify opportunities and provide effective solutions. My creativity allows me to think outside the box and approach challenges from unique perspectives.
Current workplace
Vanderlei Junior's current company
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6 roles
Vanderlei Junior work experience
A career timeline built from the work history available for this profile.
Servicenow Po And Itsm Manager
Current- Define the product vision, roadmap, and manage the backlog for value delivery.- Ensure adherence to the ITIL framework and drive continuous improvement of ITSM processes.- Collaborate with cross-functional teams and provide user training for effective ServiceNow use.- Establish KPIs, generate reports, and provide insights on ITSM performance.- Oversee.
Feb 2024 - Present
Analytics And Tech Support Manager
* Lead, manage and mentor a team of technical support analysts, ensuring that they are providing timely and effective support to customers.* Establish and maintain service level agreements with customers and monitor the team's performance against these agreements.* Collaborate with cross-functional teams to identify and resolve technical issues that affect.
Aug 2022 - Feb 2024
Reporting And Analytics Manager
* Develop and execute strategies that ensure data superiority through comprehensive coverage, high quality, and usability.* Continuously improve data availability and utilization through the implementation of streamlined processes.* Play a key role in enhancing the company's ability to interpret data effectively.Establish a competitive edge through the.
Jun 2021 - Apr 2023
Senior Technical Support Analyst
* Provide advanced technical support to customers and internal teams, resolving complex technical issues in a timely and efficient manner.* Collaborate with cross-functional teams to identify and resolve technical issues that affect customers' experiences.* Act as a mentor and provide guidance to other support analysts on technical issues and best.
Apr 2019 - Jun 2021
It Analyst
Netaki Internet
* Key User: Responsible for maintaining and monitoring the ERP and telephony systems.* Provide advanced technical support, as well as configure and manage the network.* Manage implementation and maintenance projects for the fiber optic network.* Lead teams and oversee the IT department of the company.* Provide customer service and perform field support.
Mar 2015 - Apr 2019
2 education records
Vanderlei Junior education
Bachelor Of Technology - Btech, Computer Software Technology/Technician
Intercâmbio De Inglês, Inglês
Newbold College
FAQ
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Quick answers generated from the profile data available on this page.
What company does Vanderlei Junior work for?
Vanderlei Junior works for Ambev Global Tech (AB-InBev).
What is Vanderlei Junior's role at Ambev Global Tech (AB-InBev)?
Vanderlei Junior is listed as Servicenow PO and ITSM Manager at Ambev Global Tech (AB-InBev).
Where is Vanderlei Junior based?
Vanderlei Junior is based in Artur Nogueira, São Paulo, Brazil while working with Ambev Global Tech (AB-InBev).
What companies has Vanderlei Junior worked for?
Vanderlei Junior has worked for Ambev Global Tech (Ab-Inbev), Ambev Global Tech, Gateware, and Netaki Internet.
How can I contact Vanderlei Junior?
You can use AeroLeads to view verified contact signals for Vanderlei Junior at Ambev Global Tech (AB-InBev), including work email, phone, and LinkedIn data when available.
What schools did Vanderlei Junior attend?
Vanderlei Junior holds Bachelor Of Technology - Btech, Computer Software Technology/Technician from Fatec Campinas - Faculdade De Tecnologia De Campinas.
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