Steven Vanderville Email & Phone Number

Roseville, California, United States

Sacramento, California Area

Roseville, California

Rancho Cordova, California

Lead cross-functional business process improvement efforts within Marketing. Identify opportunities and present recommendations to drive operational efficiency. Model As-Is/To-Be processes and provide analytical support for multiple projects, using BA core concepts and leveraging Agile, BPM, and Lean perspectives.► Developed Operational Readiness model aligned to the Product Development Life Cycle (PDLC) framework. Defined and organized a demanding set of deliverables to drive readiness activities and forecast project engagement efforts in line with Blue Shield’s strategic initiatives.► Conducted analysis sessions to engineer highly-nuanced To-Be processes and align cross-functional requirements in support of technical deployment. Eliminated redundancies, mitigated risk of errors by minimizing manual work, and enabled the elimination of two pre-sale artifacts.► Built training material including process flows, reference guides, and desktop level procedures (DLPs) to facilitate new medical and pharmacy product custom configuration capabilities. Training delivered successfully across the state to multiple Sales and Operations teams with positive feedback.

Folsom, Ca

Drove Enterprise Content Management (ECM) strategy and analytics for Sales and Marketing organization.► Implemented effective content management reporting capability to empower 4000+ internal users. Employed project management methodology to develop Gantt, delegate resources, and scope effort.► Eliminated 8.5 hours/month of manual processing/support time by leveraging position as Business Champion to meet with teams across 15 organizations, gather business requirements, and continuously refine a suite of reporting solutions.► Created and documented operational business process that improved training support ticket volume by 97% YoY and enabled colleague to earn LSS Green Belt (GB) certification.► Created statistical analyses to assess Sales and Marketing content creation, publication, and consumption. Interviewed authors and tool owners; analyzed usage trends. Proposals became the governance foundation for future implementation of Content Management System (CMS).► Facilitated Instructor Led Training (ILT) of Lean Six Sigma (LSS) course modules to Green Belt (GB) candidates. Mentored GB projects on DMAIC model and scope management.

Folsom, Ca

Responsible for the legal and corporate compliance of pre-release product programs. Supported and represented worldwide operational requirements and processes, ensuring capabilities were created and prioritized against stakeholder needs. Ownership of Risk/Controls and operational audits, and Key Performance Indicators (KPIs).► Delivered asset management system to capture intellectual property (IP) in satellite sales offices, achieving goal of 90% traceability. As member of initial deployment team in Asia, ensured process alignment with corporate policy. Coordinated enhancements and training for subsequent releases.► Offloaded 120+ hours/year by writing and outsourcing operational business processes. Improved team efficiency, maintained strong legal compliance, and enabled the prioritization of more analytical and strategic work.► Produced and published monthly KPI package. Proactively owned continuous improvement of KPI calculations, design, and delivery, increasing accuracy in one indicator from 65% to 99%. Identified and actioned meaningful recommendations, presenting regularly to multi-organizational Program Office.

Folsom, Ca

Analyzed sales segment trends, customer demand, and product forecast. Communicated supply availability to Intel’s authorized distributors. Managed relationship between Operations and product divisions to ensure strategic alignment. Developed comprehensive platform knowledge in order to support, guide, and drive sales.► Invited to conduct gap analysis and create job description to meet business requirements. Introduced new deliverables that positively increased the position’s visibility and influence, improved its efficiency, and expanded its scope, which subsequently increased the strategic importance of the product line.► Facilitated training on various supply chain capabilities of SAP system; mentored new hires. Established warehouse supply alignment process, allowing operational work to be outsourced. Implemented product stocking strategy across 11 distributors to drive purchasing behavior and enable sales.► Presented weekly to multiple levels internally and externally to customers to communicate detailed supply analysis and critical issues, and to set expectations about sales opportunities. Frequently negotiated difficult supply constraints between customers and product divisions.

Folsom, Ca

Supported project-based reporting capabilities for Intel’s Vendor Managed Inventory program. Long-term coverage at the request of management.► Led project to develop an analytics dashboard to replace various manual reports with a single reporting portal. Solicited stakeholder requirements, partnered with software developers. Collaborated with program analysts and statisticians to define industry-standard metrics to drive corporate accountability and directly impact company’s annual performance bonus.► Grew report offerings from legacy solution into enterprise-level suite of forecast accuracy and inventory metrics. Consulted on user interface design and prioritized the release schedule. Accomplished mid-year launch goal. Initial pilot was approved for deployment among Intel’s top customers.

Folsom, Ca

Liaison between Americas Sales and Marketing Operations and worldwide Finance and IT programs, representing the values, systems, and processes of each. Gathered requirements and led testing and deployment activities. Communicated issues to management and stakeholders, and provided sustaining support after project launch.► Served as Revenue and Inventory program representative, developing communication package to introduce program and terminology, and to address the system impact on business processes and tools. Designed training and educated 70+ stakeholders in ~12 teams, resulting in smooth system launch.► Transformed the historically “tribal knowledge” process of transferring inventory between distributors into a desktop procedure. Created and facilitated training material, standardized process worldwide. Enabled $4.5M+ of product movement to distributors with immediate demand.

Folsom, Ca

Customer Business Analyst (Dec 2004 – Feb 2006)Asset management, sales forecasting, and product supply/demand analysis in Sales and Marketing environment (SMG business group). Management of supply chain issues (order management, logistics, credit, etc.).► Managed supply chain operations relationship for two of Intel’s top 5 distributors. ► Owned routine supply update and asset review meetings.► Knowledge of technical and marketing specifics of IA (Intel Architecture) products incl. CPU’s and motherboards.OTHER RELEVANT EXPERIENCEHewlett-Packard CompanyRoseville, CAOrder Management Specialist / Service Project SpecialistHewlett-Packard CompanyRoseville, CABusiness Process AnalystSacramento Area Regional Theatre Alliance (SARTA), A Nonprofit OrgSacramento, CAManaging Director / Program Coordinator / EditorCalifornia Arts Council, A State Agency, Sacramento, CAArts Administration Assistant / Technical Writer

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Sigma Tau Delta

Master Of Arts (M.A.), English Language And Literature, General

Activities and Societies: Sigma Tau Delta, the International English Honors Society