Wim Van De Velde Email & Phone Number

Brussel En Omgeving, België

Responsible for managing the N-Allo organization and in charge of - Ensuring the daily operational performance (respect Client’s SLA’s) and the company’s profitability. (The 2020 turnover amounts to + €55m with an underlying EBITDA in excess)- Putting in place a global transformation and leanification plan to increase efficiency of the operations and reduce costs to increase competitiveness.- Next to efficiency, ensure high focus of the organization on quality levels, driving customer satisfaction, retention, and realize the new business targets (of the business plan).Qualifications and skill-set demonstrated in the job: >Able to lead and transform a business, set ambitious goals and diligently track and drive performance >P&L and results driven: proven analytical skills and bottom-line orientation.>Confirmed leadership and people management skills (1,200-1,400 employees) : challenger and motivator, experience in working with large teams and achieving change; experience in managing social relations in a Belgian context.>Builds customer relationship to achieve value. Experience in both marketing and sales, in B2C and B2B and several industries (utility, telco, but also a good understanding of other business services like Finance and Retail). >Able to motivate his teams to adapt to innovative ways of working and to quickly understand the innovative (and digital) needs of client industries.

Brussels

Responsible for the Sales department ,- in charge of the sales of electricity, gas and associated products and services (maintenance/insurance/smart/decentralized energy solutions) dedicated to Residential customers and Small & Medium Enterprises in Belgium, equaling a Gross Margin of several hundreds MEUR.- leading different teams for direct and indirect sales channels (contact centers, partners networks, trade marketing, digital partners, …) and proper account mgrs;- Representing # 95 internal Sales employees and multiple hundreds external sales agents , equaling a commissioning (non-staff & non-staff) of + 30 MEUR budget annualy

Responsible for the Sales team ,- in charge of the sales of electricity, gas and associated products and services dedicated to larger Business customers in Flanders, equaling a several ten MEUR.- Leading a great team of # 14 Account managers, which performance was leveraged thru digital (eg. introduction of iPAD to access customer data, offering tools and online sales material via Showpad) and through increased autonomy/decision power.

Responsible for the development of the Channel mix for the Residential and professional customers in the Belgian market ,- in charge to develop a coherent , performant and cost-efficient Channel mix towards residential customers, both in terms of Sales as After Sales (Care) .- Operationally responsible foro the mgmt. of direct and indirect channels (Contact center(phone, e-mail, chat, ..;), website, mobile, kiosk, proper and partner shops, partner mgmt. (installers, turnkeys, retailers, ..) , door2door sales, etc o the realization of the objectives, both in terms of customer experience (Service level and customer satisfaction) , as with regard to revenue and margin targets- Large internal team and external commissioning budget (~ + 40 MEUR) responsibility.

Brussels

Managing the marketing challenges of Electrabel in the Residential market in Belgium - Value creation and differentiation in a commodity market in full liberalizationo Development and Go2 Market (via BTL and ATL campaigns) of new offerings and added value services.- Managing smaller team of junior executives/marketeers (#3-5 people)

The Netherlands, Zwolle

Responsible to execute an assessment of the CRM and Billing tools in the context of an acquisition of 2 smaller Dutch Energy companies .

Brussels

Responsible for the daily and operational mgmt. of indirect sales and customer service channels for the Retail market

Mechelen, Brussels

Business SPOC for Marketing & Sales towards Information Services (IS)- Capturing of Business requirements for IS implementation, portfolio and application mgmt.. - Track lead in the implementation of a large SAP CRM implementation within M&S, managing both business and IS resources

Brussels

Project mgr in a newly founded e-business department - Development of Electrabel website and self services oriented both towards customers, purchasing and internal collaborators (eg. HR-tools).- Project mgmt. of a.o. first e-invoicing solutions in collaboration with Isabel, Certipost (bpost), Belgacom-Proximus

Project collaborator and Customers Service mgr at N-allo (currently on of the largest Contact Centers in Belgium) - Involved in the development and set up of N-allo Contact center (site of Mechelen, Gosselies, Ieper)- Operational responsible as Customer Service (~ Platform manager) for the Contact Center in Mechelen.

Aalst

First steps in people mgmt. as office mgr in Aalst; additional experience acquired as quality coordinator (responsible to achieve ISO- quality certification)

Brussels

Involved in the promotion of pilot programms around natural gas vehicles

Consortium Middle Mgmt

Postgraduate, T.E.W. Bedrijfskunde

Master In Communication Sciences

Wetenschappelijke A