• Enabled customer satisfaction for $465M in Cisco DOD contracts by leading the development of the Asset Assignment Recommendation Engine, leveraging multiple data sources and AI / ML for precise inventory assignments, while transforming customer install base management from manual processes to rule-based automation and AI/ML driven solutions.• Created/Managed Portal for Cisco Systems that provides a 360-degree view of Customer’s Assets and Interactions, increasing visibility for 300 users and reducing mis-assignments by 40%. Portal provides custom visualizations, ad hoc reports, workflow approvals, and multi-modal notifications.• Managed Colocation Infrastructure for LMS Datagroup avoiding $500,000 in cloud service costs, while maintaining responsive services to Customers and internal development team. Services include Physical servers, Operating Systems, Networking, Security, Webex/Microsoft Teams Bots, and Multiple Tableau Servers.

• Managed a small team of developers covering multiple technical disciplines to support Proactive Network Operations Center operational data store creating $100 Million in yearly revenue.• Recruited, interviewed, and selected qualified team members, provided onboarding and mentoring to new and existing personnel, and recognized outstanding performance to elevate morale and productivity.

• Created/Maintained Cisco Proactive Network Operations Center operational data store generating $50 Million in yearly revenue for Cisco. Oversaw architecture and design of portals, databases, and ETLs, monitored database performance, troubleshot production issues, and joined forces with infrastructure teams to accommodate CPU, storage, and network impacts of warehouse operations.• Developed business architecture models for Cisco CMS, post-merger, using Casewise Corporate Modeler, Requisite Pro and Sparx Enterprise Architect UML tools, creating best practices used across product/software releases that integrated teams eliminated duplicate functions reducing time to engage 15%.• Delivered business architecture modeling across multiple projects for Internet Hosting Provider client including include IP management, DNS administration, hands-off provisioning of servers, and usage collection / billing reducing monthly costs by 20% due to cycle time and error reduction • Created Business Architecture Models assisting PWC Global to capture overlapping processes focusing on risk and compliance functional areas to reduce time to engagement by 5%.• Provided Solution Architecture for Sprint’s International supporting $200 Million Optical Mesh expansion, managing user requirements/expectations and working closely with TTI to integrate/test with Sprint’s applications. • Developed and optimized SIBRIDGE internal business architecture methods, frameworks, and modeling to reduce project startup time by 50%.

Bandwidth Usage, Provisioning, and Order to Cash Analysis.

Enterprise Architecture for Global Risk and Compliance. Application Portfolio Inventory.