Vanessa Rodríguez Email & Phone Number

Barcelona

- Campaign Development: Created and managed nurturing marketing campaigns and support local newsletters to engage customers and partners, aligning with regional strategies.- Digital Marketing: Collaborated with PR agencies and internal stakeholders to design and implement tailored social media campaigns, enhancing brand visibility.- Creative Coordination: Managed requests for creative assets with central Design and Web Development teams, producing effective marketing materials.- Event Support: Assisted in planning and coordinating events to strengthen client and partner relationships, includen Webinars and Business Breakfast.- CRM Management: Acted as a Salesforce super user, providing training, administrative support, and performance reporting for sales campaigns.- Partner Collaboration: Worked with partner managers to support the Iberia partner channel, managing communications and updates on performance.

Barcelona, Catalonia, Spain

- Client Relationship Management: Oversee a portfolio of 200+ clients, serving as their main contact to ensure satisfaction and success through a deep understanding of their needs.- Client Adoption and Retention: Implement strategies to enhance client adoption, loyalty, and renewals while proactively addressing inquiries to ensure a positive experience.- Upsell: Identify and present upsell and cross-sell opportunities that align with client objectives.- Churn Project Leadership: Lead initiatives to analyze and address client churn, utilizing Power BI and Excel to present findings to the entire region. Collaborate with all sales departments to develop strategies that optimize client retention and prevent churn effectively.- Cross-Functional Collaboration: Work with internal teams to incorporate customer feedback and drive service improvements, ensuring client needs are met effectively.

Barcelona, Catalonia, Spain

- Customer Service Excellence: Provide exceptional support throughout pre-sale and post-sale processes to enhance client satisfaction.- Multi-Channel Communication: Engage with customers effectively through chat, email, and phone, ensuring prompt and clear responses to their inquiries.- Spanish Translations: Deliver translations and adaptations specifically for the Spanish market, ensuring cultural relevance and clarity.- Leadership and Mentorship: Serve as a team mentor during the three-month Christmas campaign, guiding and supporting team members to improve their performance.- Problem-Solving Skills: Address customer issues proactively, leveraging strong analytical skills to turn challenges into opportunities for increased satisfaction.

Caracas Area, Venezuela

- Managed @Telosfeed channels to increase engagement across platforms.- Created targeted content for Twitter, Facebook, Instagram, and Reddit on Tlos updates.- Implemented strategies and Meta ads to enhance community interaction and growth.

Miami Fl / Caracas Ve

- Social Media Management: Managed, monitored, and analyzed @ultimatecleaningmaids social media channels to enhance brand visibility and engagement (Facebook and Instagram)- Content Creation: Designed and produced compelling digital content, both graphic and written, tailored to resonate with the target audience.- Strategic Development: Developed and executed comprehensive social media strategies to drive customer acquisition and retention.- Personalized Offer Creation: Created customized offers aligned with customer needs and preferences to enhance sales conversions.

Caracas Ve

- Managed, monitored, and analyzed @olleneaparis social media channels to drive engagement.- Led the e-commerce project to enhance online sales and brand presence.- Organized and coordinated photo sessions and campaigns for compelling visual content.- Developed and executed digital marketing plans while collaborating with influencers and internal stakeholders.

- Supervision and training of teams.- Compliance with quality standards.- Handling critical clients.- Contact with Coordinators across LATAM.- Analysis of key performance indicators.

- Coordinator of international projects- Image edition- Contact with other branches in Latin America- Review for website content upload

Caracas Ve

- Created website content for Linio in whole Latin America in HTML Language.- Best content Agent for two month.

Ba, Mass Communication/Media Studies

Specialization, Marketing

Speech And Presentation, Workshop

Google Analytics For Beginners, Digital Communication And Media/Multimedia

Activities and Societies: Unit 1: Introducing Google Analytics. Unit 2: The Google Analytics Layout. Unit 3: Basic Reporting. Unit 4.

Mass Communication/Media Studies