 • Ensure seamless client service delivery, including critical expectations like Turnaround Time and Accuracy• Prepare & Publish global KPIs, SLA matrix and governance dashboards for client and Genpact management• RPA (robotics process automation) implementation by identifying automation possibilities, preparing scope documents and managing UAT & hyper care• Ensure optimal seat utilization (SU) as per process targets• Client/ Onshore relationship management and enhancement•… Show more  • Ensure seamless client service delivery, including critical expectations like Turnaround Time and Accuracy• Prepare & Publish global KPIs, SLA matrix and governance dashboards for client and Genpact management• RPA (robotics process automation) implementation by identifying automation possibilities, preparing scope documents and managing UAT & hyper care• Ensure optimal seat utilization (SU) as per process targets• Client/ Onshore relationship management and enhancement• Carry out weekly, fortnightly and monthly review calls with various stakeholders• Manage and resolve customer queries and escalations• Facilitating and supporting SAP implementation projects run by client by assigning resources for UAT and pre- production testing• Support Internal / regulatory (external) audits by providing the detailed documentation specified by the audit team for their area of work• Identify & driving process improvement initiatives within the teams and ensure the results from those within confined focus on the timeliness and quality• Facilitating floor walks and process walk-through during client visits• Ensure high degree of team cohesiveness & engagement and manage attrition proactively to avoid customer impact• Mentor and coach team members• Succession planning and cross training of resources Show less

• Facilitating Creation/ Closure of Barclays’ Sort codes (branch codes) throughout U.K• Maintaining master data for UKBA Mapping tables, company codes, Profit Centre/Cost Centre and Chart of accounts in SAP• Risk Management through timely reconciliation and clearance of Suspense Accounts• Review and resolve SAP interface errors reported during ETL interface run• Clearing Bad debts for UK Sort codes on behalf of impaired debts team• Review & attest Intercompany/ inter branch… Show more • Facilitating Creation/ Closure of Barclays’ Sort codes (branch codes) throughout U.K• Maintaining master data for UKBA Mapping tables, company codes, Profit Centre/Cost Centre and Chart of accounts in SAP• Risk Management through timely reconciliation and clearance of Suspense Accounts• Review and resolve SAP interface errors reported during ETL interface run• Clearing Bad debts for UK Sort codes on behalf of impaired debts team• Review & attest Intercompany/ inter branch mismatches and post clearance journals to eliminate mismatches.• Act as an escalation resolution source for the team deliverable related issues• Review and attest SOX control document in control owner’s capacity• Identify process improvement areas, implementing adequate measures to enhance customer satisfaction levels and conformance to Service Level Agreements.• Reporting the movement of Income, Cost & Billing to senior management for variances with Plan numbers (RAF) for UKBA sort codes.• Prepare & Publish global dashboards and MIS reports for stakeholders Show less

Worked for USA based banking & financial services client for their Insurance Services division.• Daily payments run for Insurance companies• Prioritizing payments on basis of payment terms and allocate to team members• Process Insurance premium payment to insurance companies for Client’s global customer base• Handling online fund transfer requests for urgent premium payment requests• Managing Suspense Account (AP- reconciliation) and working to resolve issues related to… Show more Worked for USA based banking & financial services client for their Insurance Services division.• Daily payments run for Insurance companies• Prioritizing payments on basis of payment terms and allocate to team members• Process Insurance premium payment to insurance companies for Client’s global customer base• Handling online fund transfer requests for urgent premium payment requests• Managing Suspense Account (AP- reconciliation) and working to resolve issues related to unidentified payments/ receipts • Allocation of daily volume among the team and manage daily production dashboard• Mentoring & training new joiners Show less

Lead a team of accounts executives in Projects & Purchase in their corporate office, managing End to End operations for new projects across India.• Fixed Assets capitalization for new projects across India• Depreciation Calculation for newly commissioned/ acquired assets for individual company and consolidation at group level• Review Vendor reconciliations• Preparation of periodic P&L and Balance Sheet at group level• Handling & preparing financial reports like monthly &… Show more Lead a team of accounts executives in Projects & Purchase in their corporate office, managing End to End operations for new projects across India.• Fixed Assets capitalization for new projects across India• Depreciation Calculation for newly commissioned/ acquired assets for individual company and consolidation at group level• Review Vendor reconciliations• Preparation of periodic P&L and Balance Sheet at group level• Handling & preparing financial reports like monthly & quarterly expenses, cash movement and PBDIT report• Reporting, ageing and analysis of un reconciled items and bank reconciliation of respective units• Conducting quality checks of transactions processed by fellow team members and maintaining error sheet• Preparing of various MIS reports, dashboards for periodic reviews• Creating new vendor accounts in ERP system Show less

• Conducting statutory as well as internal audits for several large and medium scale organizations• Physical stock taking• Preparation & finalization of P& L and Balance Sheet for clients• Conducting Bank Audits• Preparation of Tax audits reports