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- As a project manager, I was actively involved in an internal VR project that combined VR and ML technologies: consulted team about VR development, defined project goals, suggested and developed project roadmap included web and VR applications, conducted testing from hypothesises to result in analysis, prepared marketing materials;- As a staffing manager, I was responsible for staffing processes effectiveness: improvement of staffing processes transparency, increasing engagement C-level managers, analyzing other offices work and looking for points of growth, improving interview preparation process, suggesting a lot of initiatives about bench specialists experience and development, main meeting conducting, etc;- As a corporate JIRA administrator, I built the transparent process of JIRA users support, set up and maintained 3 cross-dev.centers projects from a scratch, and investigated new services and applications to decide did the company need it or not.

Managed over 10 commercial and internal educational projects (remote teams of 2-20 people from regular staff and freelancers, budget 5k-100k euro, mostly VR). Participated in the development of products for schools (ME)Main achievements and responsibilities:Launched motivational and technical support for VR staff training in 1000 Client supermarkets by 2 people. According to the pilot, the Client expected sales to increase by X% per year. As for the Client’s KPI in sales, we had 1,3X in the result. Before this, the company produced only courses, but this project made it possible to offer an advanced service;Managed project of Bashkortostan history (100+ interactive lessons, VR, AR, video, and integrations to educational electronic system). It was a very important project for the company in total and for ME in particular (it demonstrated that we were able to work with different types of content, combining it to achieve educational goals considering students' age);Based on in-depth and experts interview and received feedback from teachers and education officers from demo days:suggested a project that could be used to cover all school physics and could be developed in 2-3 months (before it ME included only 3 topics);managed development of an educational course for teachers on how to use innovative products in lessons;was actively involved in planning a project for teachers on how to work with bullying (was paused because of lack of resources);Managed preparation to apply for an educational license (the company had to have it to better promote ME). It required to collaborate with the law department, Methodists, and experts;Had full responsibility for ME marketing materials preparation, including video production management;Managed outside contractors' work;Coached colleagues with difficult negotiation issues.

The company introduced a new role for a person who would help the Sales department to focus on new clients by working and developing existing customers. I was responsible for the implementation of new accounting processes, managing client relationships, setting clear and transparent processes with other departments, developing the accounting department's strategy. I wanted to have influence and understanding of the product I worked with, in this company it was not possible, because of the specific (ERP implementation), that is why my work in this company was so short.Main achievements and responsibilities:Due to working with existing customers, the sales department had 20% more time to focus on new clients;Implemented customers segmentation and accounting processes for every segment, that helped to pay more attention to clients with the most budding projects;Suggested report form and KPI for an accounting specialist;Implemented NPS collection;Managed work with former clients to return them;Was responsible for participation in several tenders to continue work with existing clients;Interviewed clients to find new services the company could suggest.

Had full ownership of Customer Success processes.Main achievements and responsibilities:Optimized processes, so it became possible to work with 3 times more customers (from 200 to 600+) without loss of individual approach (KPI: LTV up, churn rate below 3%); Documented all experiments and methods. They are still used by the Customer Success Team;Developed FAQ and How-to-use personal accounts guides for clients’ comfort, but also it helped the Sales department to increase sales (approx. 10%) and to improve the onboarding process for new specialists;Implemented SLA for support and changed Trello to a service desk by sending emails about task status changes. The support process became transparent for clients, it reduced the number of indirect appeals by 95% and helped support specialists to decrease the amount of criticism;Managed a team of 6 people to create musical concepts for the most important clients;Performed a communicator role between clients and the development team, as a result of it, we had several additional features, that improved customer experience.

Had full responsibility for company development strategy. Based on the market, trends, pace of their changes, clients' history, and the company’s characteristics, suggested focusing on improving the customer experience for adult people who just want to give up smoking and to make some changes.Main achievements and responsibilities:Proposed to focus on available marketing channels (forums, small influencers, LiveJournal bloggers, SEO). It helped decrease marketing costs by 50%. As for content marketing, cover 90% of the tasks (developing a content strategy, writing articles, editing in accordance with the SEO contractor's requirements, choosing and buying pictures, publicizing);Had full responsibility for regular market analysis;Managed all procurement issues (suggested changing devices procurement process: started to work with our competitor, who imported numerous goods from China. It helped the company to receive fewer defective devices, to have small actual stock, not to spend time and money on logistics and documents, and to work easier with a guarantee);Initiated contracts with new suppliers;Launched and managed a new product for offline sales (it was being sold on over 100 gas stations in Russia). It helped our customers not to wait for delivery and receive their favorite taste more quickly without going to vape shops.

The main goal of the company in the Lakhta Center project (the highest building in Europe) was to optimize the Contractor’s decisions for the Client’s effective costs without delay in the schedule. Working in tandem with the Logistic manager, was responsible for internal logistics on a construction site and facilitation of necessary meetings (sometimes I performed the translator role).Main achievements and responsibilities:Consulted with other departments, prepared for the Client a logistic plan for every month of the construction for effective site organization, that minimized additional materials moving, defined necessary equipment and safety standards were applied. The Client used it as a guide in the management of the Contractor;Built a process of construction part reports preparation (could not use cloud services because of Samsung security requirements). During the work, every report (approximately 70 weekly and 17 monthly reports) was sent to the Client before the deadline.