Transformative Head of Student Learning Lifecycle with a Proven Record of Driving Continuous Improvement and Achieving Employability Matrices

Result Based Learning Solutions for Hospitality, Banking,IT and Pharma Industries-Deliver result-based learning -Understand the client’s industry and client’s business-Understand and breakdown the business problem and design learning solution based on the gaps diagnosed and analysed for Managers, Mid Managers and Head of Departments-Ensure an impactful learning journey for the clients based on business issues and implicit and explicit needs -Design and create customized learning solutions based on diagnostics and coaching sessions.-Apply instructional strategies to ensure impactful learning outcome.-Develop end to end interventions aimed at impacting behavior gaps identified during diagnostics as a sustained learning intervention.-Ensure onboarding of Trainers/Facilitators on the developed intervention through intensive Train the Trainer Programs -Designed, delivered and deployed end to end offsite learning solutions for capability building for various managerial roles

Accounts Managed: Imarticus Learning a project for DBS Bank US on Advanced Storytelling and Data Analytics• Content designing and creation for a workshop for Risk managers, collections managers, product managers, and analysts• Identifying unique and creative learning methodologies.Consultant Content Lead, Competence Curve Frontline -A Mindleaders India CompanyDuration: Feb 2019 -May 2019Handling a leading automobile organisation for deployment of new learning methodologies• Conducted gap diagnostic study to understand gaps.• Internalize Competency Framework (FTTP and EEEP) Assessment of Learning needs and Training Plan• Implementing meets with Dealer, Products Head and Business Head to understand ground gaps and ensure solutions.• Curriculum development basis the gaps analyzed and ensuring an end to end training on products, process, and Skills for Business Managers and Area Managers.• Developed and Implemented Learning and Development strategy for the organization in line with business goals.• Developed Training Metrics to measure effectiveness of Trainers during Training delivery and ID’s on content development.• Designed and Developed Train the Trainer program, Soft Skills & Management Development Program for Trainers and Area Managers.• The project involves training implementation of 250 Business Manager and 50 Area Managers approx. on Products, Process and Skilling.• Implementing mechanism to capture relevant data on market, dealer & competition.• Designed, Developed and Implemented OJT Audit Mechanism to ensure performance improvement across all customer interacting roles

• Content development - ILT, Board Games, e-Learning, m-learning, and CBT interventions • Solutioning • Training operations-Developed & implemented global learning products for students of schools and universities, thereby developing 21st-century skills amongst them to make them work-ready & employable. -Developed board games for developing life and survival skills amongst the corporate / university participants.-Responsible for design, delivery and continuous improvement of internal training programs.-Designing, mentoring and implementing feedback plan(s) for the trainers.-Utilize varied training methodologies, techniques, concepts, learning tools and practices to ensure effectiveness and impact of training programs.-Liaise closely with clients and educational institutes for adopting program(s) to organize, coordinate and implement a training plan which includes conducting facilitator training and assessment for participants.-Ensuring Skills 21 and Value training for Master Trainers and School teachers.-Training support for Sales team on product penetration across geographies.-Monitor and measure the effectiveness of the training program – actively generate and gather feedback.-Participate in review & interpretation of data analysis for project learning to improve and incorporate customer feedback.Key Achievements: • 10 + functional training solutions on Sales & Service successfully rolled out for Banking, FMCG, Telecom, Aviation & Retail industries. • Ensured 100% teacher training for Skills 21 globally.• Successfully completed the First batch of Skills 21 in Westgate Elementary School, IL, USA.• Handling internal & external learning partners such as subject matter experts, LMS partners, mobile platform partners, instructional designers, graphic designers & facilitators.

-Content development (ILT, e-Learning & CBT interventions), Solutioning ,Training operations Key Industries: Skills Sectors, Development Sector, Telecom, IT/ITeS, Retail, Real Estate, Social Enterprises, Aviation, Education, FMCG, Health and Finance.Accounts Managed: ILO, PMKVY, DDU-GK, MoRD, NIRD, Dharma Life Foundation, National Skills Development Council, GMR, K2B Learning Solutions, Indus Management, ARC Skills, British Council, Coco-Cola Kenya, Life Span, Panasonic, Ezlife, Indiabulls and ICA Edu Skill Pvt. LtdA brief summary of a few projects undertaken: Indiabulls-Created role-based ILT and e-learning content for varied role-holders (7) in loan disbursement customer life cycle function.ICA Edu Skills Pvt. Ltd.-Lead the L&D vertical and managed all the centers. -Created learning solutions (TVET/vocational training) catering to the learning needs of different audiences across diverse qualification levels and sectors.-Created over 15 learning programs for different Skills Sectors-Telecom, IT/ITeS, Retail, Beauty and Wellness, BFSI, Electronics, Automobile & Manufacturing.-Conducted TTT’s for over 30 domain-centric trainers across centers.-Created and implemented training guidelines and processes for PAN India implementation of the program(s).Dharma Life Foundation-Created segment and gender-specific Entrepreneurship Development Programs for the last mile entrepreneurs.-Project ‘TEJASVANI’ curriculum certified, accredited & benchmarked by World Bank, post a field audit of impact on women entrepreneurs in Bihar.Candid Cohort -Managed, developed and implemented training curriculum for colleges on professional & career development skills.International Labor Organization, South Asia-Designed and developed a 50-day role-based MGNREGA Bare Foot Technician learning intervention encompassing all technical, functional, behavioral and soft skills.GMR-Created a leadership program for mid and senior management.

-PAN- India content development and implementation for different role holders across the organization.-Implemented various training methodologies like e-learning, video-based learning, mobile-based learning across role-holders (Retail, Call-Center, On-boarding, Customer Service, Sales, and Verification Team).-Identify knowledge gaps and ensure gap-filling through different methodologies-Work on improvement of NPS with the concern teams-Ensuring exceptional customer experience at all customer touchpoints

- Managed training operations for Delhi NCR circle.- Handled employee induction & orientation.- Managed, developed and implemented integrated training curriculum for employee development.- Coordinated with all functions to ensure high C-SAT scores, ensuring timely closure of identified gaps.- Ensuring exceptional customer experience at all customer touch points- Managed TNI/TNA through root cause analysis and data analysis.- Managed vendor coordination & communication.- Awarded by CSD Head on creation and implementation of “Customer Service Bluebook”

-Global Learning and development:: Handle end to end training for internal as well as external clients, and supporting First line leadership training globally-Recommending training approaches to achieve customer goals within operational budget constraints.-Translating learning objectives into training design requirements for curricula and courseware. Induction Programme-Active part of the “All Hands Welcome Meet” from our site, which a Virtual Induction programme conducted for all the sites globally.Learning Management Systems-Level 3 support as a SABA specialist for different domains globally. The job responsibility involves:-Creating and uploading different courses for different domains.

Training the new hires, identifying training needs for the executives in association with the AM’ sand Quality team and accordingly aligning training sessions to fulfill the requirements-To ensure that the process-updates are cascaded on time to all the relevant employees in synergy with the Quality Assurance team/process AM’s.Periodically conduct self assessment and state requirements in terms of inputs so as to keep abreast in the trainers position and consequently, for roles of higher responsibilities as a part of an ever-learning experience.

Coding and Data management